IM-1421 - Multiple Module Degraded Attribute Visibility

Update timeline

1. investigating Mar 02, 2026, 11:41 AM UTC

   Following the deployment of 202602.1.0, we have identified an issue due to which customers may experience issues selecting & viewing data within the following attributes as part of the rollout of Data Migration: Legal Basis, Transfer Mechanism, Entity Type upgrade. The following attributes maybe impacted: Processing Activity: Legal Basis of Processing Processing Activity: Cross-Border Transfer Mechanism Entity: Type This issue may affect functionality across the following modules: Data Mapping Automation Third-Party Management Our engineering teams have identified the root cause and are actively working on a corrective fix to restore full data visibility. We anticipate deploying this fix within the next 48 hours. If you are experiencing impact related to this issue, please raise a Support case and reference incident IM-1421 . This will allow our teams to review your configuration and, where necessary, apply a targeted data fix to restore functionality.

2. monitoring Mar 05, 2026, 09:55 PM UTC

   We’ve finished developing the fix that will correct the data visibility issue and have successfully deployed it to the affected users. We’ve confirmed that the deployed fix has successfully resolved the data visibility issue. For more information into how custom values work in the Global Data Manager, we recommend users read the following article in MyOT: Global Reference Data Feature Guide | MyOneTrust If you continue to experience impact related to this issue, please raise a Support case and reference incident IM-1421. Root cause analysis investigations have been initiated and an RCA will be provided.