- Detected by Pingoru
- Dec 11, 2025, 11:46 PM UTC
- Resolved
- Dec 12, 2025, 01:31 AM UTC
- Duration
- 1h 44m
Affected: Enterprise Systems
Timeline · 3 updates
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investigating Dec 11, 2025, 11:46 PM UTC
Claude.ai isn’t responding to prompts, giving disabled errors. IT teams are investigating and will share updates to StatusPage as information becomes available.
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investigating Dec 12, 2025, 12:04 AM UTC
IT teams have escalated to the vendor, Anthropic, to have them resolve this issue as quickly as possible.
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resolved Dec 12, 2025, 01:31 AM UTC
Anthropic had disabled Northeastern’s account in error and has reinstated it. Northeastern’s Claude.ai service is back up.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 12:04 PM UTC
- Resolved
- Dec 09, 2025, 09:29 PM UTC
- Duration
- 9h 24m
Affected: NUnet (Wired Network / Physical)
Timeline · 4 updates
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investigating Dec 09, 2025, 12:04 PM UTC
IT teams and vendors are investigating disruptions to the wired internet service on the London campus. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at [email protected], or by visiting the Tech Service Portal.
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investigating Dec 09, 2025, 12:20 PM UTC
Teams are continuing to investigate the wired disruptions, which has brought all AV equipment in Portsoken offline. Updates will be shared to the IT Statuspage as they become available.
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monitoring Dec 09, 2025, 01:02 PM UTC
IT teams restored the network for Portsoken. The issue will continue to be monitored.
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resolved Dec 09, 2025, 09:29 PM UTC
This issue has been fully resolved
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 03:15 PM UTC
- Resolved
- Dec 01, 2025, 03:28 PM UTC
- Duration
- 5d
Affected: PaperCut (General-use printing)Enterprise SystemsSingle Sign On (SSO)
Timeline · 5 updates
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investigating Nov 26, 2025, 03:15 PM UTC
IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors on some applications, including Banner. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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investigating Nov 26, 2025, 03:46 PM UTC
IT teams continue to investigate intermittent errors, slowness, and other issues affecting multiple services. Reports show there may be impacts to various systems, including Banner, Papercut printing, e-PAWS, Degreeworks, and Tableau. Statuspage will continue to share regular updates.
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investigating Nov 26, 2025, 04:30 PM UTC
Banner is still unavailable and showing server errors, but IT teams are focused on getting service back up as quickly as possible. Other systems may have intermittent slowness and errors. Statuspage will continue to share regular updates.
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monitoring Nov 26, 2025, 05:09 PM UTC
Banner service has resumed. IT teams are still engaged and monitoring systems. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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resolved Dec 01, 2025, 03:28 PM UTC
Impacted services continue to work as expected and IT teams have closed this incident.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 02:55 PM UTC
- Resolved
- Dec 01, 2025, 03:29 PM UTC
- Duration
- 5d
Affected: PaperCut (General-use printing)
Timeline · 3 updates
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investigating Nov 26, 2025, 02:55 PM UTC
IT teams are investigating issues with PaperCut student printing. Printers are unable to release jobs on the embedded screen. A workaround is to use the QR code on the printer to release jobs. Updates will be share to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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monitoring Nov 26, 2025, 04:09 PM UTC
Papercut printing services are back to normal and IT teams are monitoring.
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resolved Dec 01, 2025, 03:29 PM UTC
The Papercut service continues to work as expected and IT teams have closed this incident.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 12:19 PM UTC
- Resolved
- Nov 21, 2025, 02:30 PM UTC
- Duration
- 2h 10m
Affected: Student HubEmployee Hub
Timeline · 3 updates
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investigating Nov 21, 2025, 12:19 PM UTC
Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Nov 21, 2025, 12:51 PM UTC
Teams are looking into an expired certificate causing the errors on me.northeastern.edu. Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.
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resolved Nov 21, 2025, 02:30 PM UTC
Access to the Hubs via me.northeastern.edu is back and working as expected. For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:14 PM UTC
- Resolved
- Nov 18, 2025, 06:59 PM UTC
- Duration
- 4h 44m
Affected: Other
Timeline · 3 updates
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monitoring Nov 18, 2025, 02:14 PM UTC
Cloudflare is experiencing global service issues. This is impacting service for multiple sites and applications across the world, including some of which are used at Northeastern such as Claude.ai. Cloudflare is working to address these issues and restore service. Updates from Cloudflare can be followed at https://www.cloudflarestatus.com/. University IT staff are monitoring.
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monitoring Nov 18, 2025, 03:42 PM UTC
Access to Claude.ai has been restored. Cloudflare reports that they are continuing to monitor to ensure all impacted services are fully restored.
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resolved Nov 18, 2025, 06:59 PM UTC
Cloudfare has resolved this incident.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 05:04 PM UTC
- Resolved
- Dec 03, 2025, 06:40 PM UTC
- Duration
- 27d 1h
Affected: NUnet (Wired Network / Physical)
Timeline · 3 updates
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investigating Nov 06, 2025, 05:04 PM UTC
IT teams are investigating reports of a degraded network service at the Carter Playground on Columbus Ave in Boston. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Nov 07, 2025, 02:42 PM UTC
IT teams have identified damage to the network fiber serving Carter, which is causing network degradation for the facility. IT teams are engaged with the vendor to schedule repairs.
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resolved Dec 03, 2025, 06:40 PM UTC
The network fiber has been repaired for Carter by the vendor. IT teams have tested and confirmed that the wireless network is again fully operational.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 01:46 PM UTC
- Resolved
- Nov 06, 2025, 02:19 PM UTC
- Duration
- 32m
Affected: Banner - AdvancementBanner - FinanceBanner - Human ResourcesBanner - Self-ServiceBanner - Student
Timeline · 2 updates
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investigating Nov 06, 2025, 01:46 PM UTC
Banner is currently unavailable to faculty, staff, and students. IT teams are actively investigating this issue. Updates will be share to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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resolved Nov 06, 2025, 02:19 PM UTC
IT teams have implemented a fix and confirmed that community members can now log in to Banner. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 05:32 PM UTC
- Resolved
- Nov 04, 2025, 06:22 PM UTC
- Duration
- 50m
Affected: NUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)
Timeline · 2 updates
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investigating Nov 04, 2025, 05:32 PM UTC
IT teams are investigating reports of a network outage in Churchill Hall on the Boston campus. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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resolved Nov 04, 2025, 06:22 PM UTC
IT teams have confirmed that the network is working in Churchill Hall. This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 01:27 PM UTC
- Resolved
- Oct 31, 2025, 04:41 PM UTC
- Duration
- 3h 14m
Affected: NUwave (Wireless Network / Access Points)
Timeline · 3 updates
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investigating Oct 31, 2025, 01:27 PM UTC
The wireless network is experiencing degraded service on the Vancouver campus. IT teams are investigating. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Oct 31, 2025, 03:14 PM UTC
At this time, degraded wireless service is only affecting the 14th floor of West Georgia on the Vancouver campus. IT teams have identified the issue and are working on a fix.
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resolved Oct 31, 2025, 04:41 PM UTC
The network has been fully restored for the Vancouver campus.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:43 PM UTC
- Resolved
- Oct 21, 2025, 01:14 PM UTC
- Duration
- 22h 31m
Affected: CanvasAmazon Web Services (AWS)Enterprise SystemsOtherOtherServiceNowServiceNow Mobile App
Timeline · 5 updates
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identified Oct 20, 2025, 02:43 PM UTC
A major outage to Amazon Web Services is impacting Northeastern community members using some enterprise services including Canvas, Smartsheet, and Snowflake. Community members may experience difficulty signing in, accessing data, or executing core services functions. Impacts may extend beyond the listed services. Track AWS impacts > Track Canvas impacts > Track Smartsheet impacts > Track Snowflake impacts > Updates on the status of impacts to Northeastern services will be shared to the IT Statuspage. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Oct 20, 2025, 03:32 PM UTC
IT teams have received reports that the ServiceNow agent and chat features are not working as a result of the AWS outage. Updates will continue to be shared to the IT Statuspage.
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identified Oct 20, 2025, 04:07 PM UTC
ServiceNow chat features are affected by the AWS service disruption. Support chat on the Finance, Registrar, and Student Financial Services service portals are unavailable as a result. Chat on the Tech Service Portal is degraded but live agent chat is still available. In the meantime, please use alternative ways to contact these university service centers if you require support. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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monitoring Oct 20, 2025, 11:50 PM UTC
AWS has resolved their major incident. Canvas, Smartsheet, and Snowflake report that their services are now restored. Support chat on all university ServiceNow portals is fully restored. IT teams will continue to monitor services that were impacted by today's AWS outage.
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resolved Oct 21, 2025, 01:14 PM UTC
IT teams have confirmed that all university services that were impacted by yesterday's AWS incident are working normally.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 10:20 AM UTC
- Resolved
- Oct 09, 2025, 07:28 PM UTC
- Duration
- 9h 8m
Affected: NUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)
Timeline · 2 updates
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monitoring Oct 09, 2025, 10:20 AM UTC
IT teams are monitoring intermittent network connectivity issues affecting both wired and wireless networks at the London campus. Service is currently stable. Updates will be posted to the IT Statuspage as they become available. To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
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resolved Oct 09, 2025, 07:28 PM UTC
Northeastern IT and vendor teams in London have fixed the root cause of the issue and network connectivity has returned to normal. To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 04:22 PM UTC
- Resolved
- Oct 08, 2025, 01:20 PM UTC
- Duration
- 4d 20h
Affected: NUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)
Timeline · 6 updates
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investigating Oct 03, 2025, 04:22 PM UTC
IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except Oakland and London. Updates will be shared on IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
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monitoring Oct 03, 2025, 04:44 PM UTC
The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.
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monitoring Oct 03, 2025, 08:34 PM UTC
The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and align with the vendor to ensure this issue does not recur.
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investigating Oct 06, 2025, 03:06 PM UTC
IT teams are investigating reports of intermittent wireless connectivity across the Northeastern global network. Current reporting is showing elevated errors on all campuses except London. Updates will be shared on IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
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monitoring Oct 06, 2025, 05:24 PM UTC
The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.
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resolved Oct 08, 2025, 01:20 PM UTC
The wireless network has been restored with network stability tested and confirmed across the global campus system.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 02:37 PM UTC
- Resolved
- Oct 08, 2025, 01:57 PM UTC
- Duration
- 15d 23h
Affected: OtherSingle Sign On (SSO)
Timeline · 3 updates
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investigating Sep 22, 2025, 02:37 PM UTC
IT teams are investigating reports that some community members are receiving an error when they use single sign-on (SSO) to access online Library services. This issue is intermittent and isn't impacting everyone. Updates will be shared to IT Statuspage. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Sep 29, 2025, 08:03 PM UTC
IT teams have identified the issue and community members can log in to Library services. Some individual accounts have reported trouble with other applications, like EZproxy. Updates will be shared as they become available.
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resolved Oct 08, 2025, 01:57 PM UTC
IT teams have successfully resolved all issues related to this incident.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2025, 04:32 PM UTC
- Resolved
- Sep 19, 2025, 06:37 PM UTC
- Duration
- 2h 5m
Affected: Enterprise Systems
Timeline · 3 updates
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investigating Sep 19, 2025, 04:32 PM UTC
IT teams are investigating reports of issues affecting access to multiple university systems. Community members may experience difficulty accessing these services. Updates will be posted to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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monitoring Sep 19, 2025, 04:56 PM UTC
IT teams have restored access to several university systems and are continuing to monitor for any remaining issues. Teams are actively working to ensure all systems are fully operational. Updates will be posted as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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resolved Sep 19, 2025, 06:37 PM UTC
IT teams have completed work to restore all impacted university systems. All services are now functioning normally. Thank you for your patience during this service disruption. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 01:22 PM UTC
- Resolved
- Sep 15, 2025, 08:29 PM UTC
- Duration
- 7h 7m
Affected: PaperCut (General-use printing)
Timeline · 3 updates
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investigating Sep 15, 2025, 01:22 PM UTC
IT teams are investigating reports that students are getting "Insufficient funds" errors when trying to release jobs to PaperCut printers even though they have sufficient print credit. A temporary balance of $25 has been applied to all student printing accounts to avoid interruptions to student printing capabilities. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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monitoring Sep 15, 2025, 03:50 PM UTC
IT teams have resolved the PaperCut issue. Student printing balances should now reflect the actual value from before the issue started.
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resolved Sep 15, 2025, 08:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 08:06 PM UTC
- Resolved
- Sep 10, 2025, 08:51 PM UTC
- Duration
- 1d
Affected: NUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)
Timeline · 5 updates
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investigating Sep 09, 2025, 08:06 PM UTC
IT teams are investigating reports of wireless connectivity issues affecting the Boston campus. Community members are unable to connect to the wireless network or experiencing intermittent disconnections. Wired ethernet connections seem unaffected. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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investigating Sep 09, 2025, 08:39 PM UTC
IT teams are actively troubleshooting network connectivity issues affecting the Boston campus. All wireless networks remain unavailable. Wired ethernet connections are experiencing degraded service and may be intermittently unavailable while troubleshooting continues. Next update by 5 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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investigating Sep 09, 2025, 08:59 PM UTC
IT teams continue to actively troubleshoot network connectivity issues affecting the Boston campus. Next update by 5:30 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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monitoring Sep 09, 2025, 09:14 PM UTC
IT teams have implemented a fix and confirmed that network access has been restored across the Boston campus. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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resolved Sep 10, 2025, 08:51 PM UTC
All network connectivity services have remained stable on the Boston campus. Wireless and wired connections are working normally. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 12:39 PM UTC
- Resolved
- Sep 08, 2025, 11:08 AM UTC
- Duration
- 2d 22h
Affected: NUwave (Wireless Network / Access Points)
Timeline · 8 updates
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investigating Sep 05, 2025, 12:39 PM UTC
IT teams are investigating reports of a wireless network outage in several building on the Boston campus. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
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monitoring Sep 05, 2025, 12:41 PM UTC
IT teams have identified and implemented a fix to the issue. The wireless network should now be available to community members across the Boston campus.
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investigating Sep 05, 2025, 12:46 PM UTC
Community members have reported this issue on other campuses including Portland, Miami, and Seattle. IT teams are now investigating whether the initial fix will reinstate wireless access for the other impacted campuses.
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monitoring Sep 05, 2025, 01:04 PM UTC
IT teams have reviewed logs and confirmed that the issue has been fixed for all campuses. The wireless network should now be available on all campuses. Some community members may need to manually select the NUwave or Eduroam network on their device to reconnect.
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monitoring Sep 05, 2025, 01:47 PM UTC
IT teams are continuing to review logs and monitor. Teams are still seeing failures for devices trying to connect to NUwave or Eduroam for the first time today on all campuses. Community members that have already connected to NUwave or Eduroam today are not facing issues.
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monitoring Sep 05, 2025, 02:21 PM UTC
The network outage is intermittent, with connectivity repeatedly dropping and restoring across affected locations. The issue appears to be affecting devices connecting to the network for the first time today. Community members that have already connected to NUwave or Eduroam today are not facing issues. IT Teams are engaged with the vendor to perform advanced troubleshooting.
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monitoring Sep 05, 2025, 04:04 PM UTC
The wireless network has been restored with network stability tested and confirmed across the global campus system. IT teams will continue to monitor and engage with the vendor to ensure this issue does not recur.
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resolved Sep 08, 2025, 11:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2025, 02:02 AM UTC
- Resolved
- Aug 31, 2025, 05:55 PM UTC
- Duration
- 15h 53m
Affected: Microsoft SharePointMicrosoft Teams
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 12:01 PM UTC
- Resolved
- Aug 27, 2025, 08:22 PM UTC
- Duration
- 8h 21m
Affected: Robin DashboardRobin Mobile
Timeline · 2 updates
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investigating Aug 27, 2025, 12:01 PM UTC
The Robin platform that powers Spaces at Northeastern bookings is experiencing issues loading. This issue is affecting all Robin users. The vendor is sharing updates on its Statuspage at https://status.robinpowered.com/.
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resolved Aug 27, 2025, 08:22 PM UTC
Robin has resolved this issue. Spaces at Northeastern is back online.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 02:31 AM UTC
- Resolved
- Aug 27, 2025, 03:57 AM UTC
- Duration
- 1h 26m
Affected: Single Sign On (SSO)
Timeline · 4 updates
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investigating Aug 27, 2025, 02:31 AM UTC
IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to "I Am Here", Banner course registration, Family Hub, NUWorks, and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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investigating Aug 27, 2025, 03:10 AM UTC
IT teams are continuing to work the issue as quickly as possible to restore service, including "I Am Here" and other Student Hub blocks and actions.
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identified Aug 27, 2025, 03:15 AM UTC
IT teams have found a likely cause and are working on a fix that should restore service to the impacted apps in approximately 30 minutes (by about 11:45 p.m. ET). Updates will continue to be shared on Statuspage.
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resolved Aug 27, 2025, 03:57 AM UTC
"I Am Here," Student Hub blocks and activities, Banner, NUWorks, and other impacted services are back and working as expected again. IT teams applied a fix as quickly as possible to restore service. For any additional questions or issues, the IT Service Desk is available 24/7 to assist.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 07:24 PM UTC
- Resolved
- Aug 18, 2025, 07:39 PM UTC
- Duration
- 15m
Affected: Enterprise Systems
Timeline · 2 updates
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identified Aug 18, 2025, 07:24 PM UTC
The Northeastern community is experiencing issues where Claude.ai chats aren't saving. Anthropic is fixing the issue and sharing updates on their status page: https://status.anthropic.com/incidents/krdqz4n56w9w
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resolved Aug 18, 2025, 07:39 PM UTC
Anthropic has resolved the issue with Claude chats.
Read the full incident report →
- Detected by Pingoru
- Aug 16, 2025, 05:08 PM UTC
- Resolved
- Nov 20, 2025, 03:32 PM UTC
- Duration
- 95d 22h
Affected: Banner - AdvancementBanner - FinanceBanner - Human ResourcesBanner - Self-ServiceBanner - StudentEnterprise Systems
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 09:16 PM UTC
- Resolved
- Aug 14, 2025, 11:07 PM UTC
- Duration
- 1d 1h
Affected: Alumni AccountsFaculty / Staff AccountsOtherFamily / Other AccountsSponsored AccountsStudent Accounts
Timeline · 4 updates
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investigating Aug 13, 2025, 09:16 PM UTC
IT teams are investigating reports of new accounts not being provisioned. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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identified Aug 13, 2025, 11:42 PM UTC
IT teams have identified the issue and are working to address it as quickly as possible. Teams are in the process of creating the new accounts that have been impacted.
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monitoring Aug 14, 2025, 01:55 AM UTC
A fix is in place so that new accounts can be provisioned once again. All impacted accounts have been created. Teams will monitor to ensure everything continues to run smoothly.
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resolved Aug 14, 2025, 11:07 PM UTC
Account creation is fully resolved and working as expected.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 12:17 PM UTC
- Resolved
- Aug 13, 2025, 01:57 PM UTC
- Duration
- 1h 40m
Affected: Faculty / Staff AccountsVPN
Timeline · 4 updates
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investigating Aug 13, 2025, 12:17 PM UTC
IT teams are investigating reports of some faculty and staff not being able to access VPN and Adobe services. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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investigating Aug 13, 2025, 01:05 PM UTC
IT teams continue to investigate. Updates will be shared to the IT Statuspage as they become available.
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identified Aug 13, 2025, 01:18 PM UTC
The majority of our university community continues to access the VPN, Adobe, and other impacted services successfully. IT teams continue to work as quickly as possible on a workaround to restore access for the group of community members who are impacted.
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resolved Aug 13, 2025, 01:57 PM UTC
Access to VPN and Adobe has been fully restored to those impacted. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Read the full incident report →
