Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown Outage History
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown is up right nowPingoru has recorded 77 incidents for Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown: 74 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 32 of 720 (4%) |
| May 2026 | 7 | 394 of 744 (53%) |
| June 2026 | 4 | 78 of 720 (11%) |
| July 2026 | 8 | 151 of 744 (20%) |
| August 2026 | 10 | 292 of 744 (39%) |
| September 2026 | 6 | 583 of 720 (81%) |
| October 2026 | 6 | 204 of 591 (34%) |
Incidents, newest first
Major July 5, 2026 Login Errors l London Canvas 17h 37m Canvas
Started Jul 05, 2026, 05:40 PM UTC· resolved Jul 06, 2026, 11:17 AM UTC
- investigating Jul 05, 2026, 05:40 PM UTC
IT teams are investigating reports of login errors affecting the London Canvas environment. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Jul 05, 2026, 07:23 PM UTC
Members of the London campus community are unable to log in to Canvas and Quercus. IT Services staff members have escalated to the vendor that supports these London services to resolve the issue.
- resolved Jul 06, 2026, 11:17 AM UTC
The London campus community can now log in to the London Canvas, Quercus, and other impacted services. The third-party vendor that supports the London single sign-on experience has resolved the issue.
Minor July 1, 2026 Service Disruption | Student Hub 17h 16m Student Hub
Started Jul 01, 2026, 01:10 AM UTC· resolved Jul 01, 2026, 06:26 PM UTC
- investigating Jul 01, 2026, 01:10 AM UTC
IT teams are investigating an issue impacting Student Hub. Student may be unable to access the service and may encounter an error message stating that access is restricted. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Jul 01, 2026, 01:44 AM UTC
The root cause has been discovered to be related to the existing network disruption. Services have been restored as part of the network remediation efforts.
- resolved Jul 01, 2026, 06:26 PM UTC
Services are still operating normally. This issue is resolved.
Major July 1, 2026 Wired and Wireless Network Outage 1d 14h NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Jul 01, 2026, 12:31 AM UTC· resolved Jul 02, 2026, 03:16 PM UTC
- investigating Jul 01, 2026, 12:31 AM UTC
IT teams are investigating issues to the wired and wireless network across the Boston and Campuses. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- investigating Jul 01, 2026, 01:07 AM UTC
Network disruption is impacting wired and wireless services, as well as PaperCut printing and Student Hub.
- investigating Jul 01, 2026, 01:17 AM UTC
This appears to be related to a server issue. Teams are actively investigating and have accessed the servers. Further updates will be provided as available.
- identified Jul 01, 2026, 01:18 AM UTC
This appears to be related to a server issue. Teams are actively investigating and have accessed the servers. Further updates will be provided as available.
- monitoring Jul 01, 2026, 01:43 AM UTC
Teams have implemented a fix. The wired and wireless networks are operating back to normal. IT teams will continue to monitor this to ensure netwok stability.
- resolved Jul 02, 2026, 03:16 PM UTC
The root cause was identified and IT teams have confirmed that services have remained stable.
Major June 30, 2026 Main Environment License Errors | Claude 8h 19m Claude by Anthropic
Started Jun 30, 2026, 06:03 PM UTC· resolved Jul 01, 2026, 02:22 AM UTC
- investigating Jun 30, 2026, 06:03 PM UTC
Northeastern has renewed its agreement with Anthropic, the provider of Claude AI. Due to an error by Anthropic, the main Claude plan is currently temporarily unavailable. IT Services is awaiting Anthropic to restore service.
- investigating Jun 30, 2026, 06:04 PM UTC
IT Services is in touch with Anthropic and will share updates as they’re available on Anthropic’s fix.
- monitoring Jun 30, 2026, 06:08 PM UTC
Anthropic has corrected the renewal error that blocked the Claude Premium plan from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.
- resolved Jul 01, 2026, 02:22 AM UTC
Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.
Major June 30, 2026 Premium License Errors l Claude 14h 9m Claude by Anthropic
Started Jun 30, 2026, 12:13 PM UTC· resolved Jul 01, 2026, 02:23 AM UTC
- identified Jun 30, 2026, 12:13 PM UTC
Northeastern has renewed its agreement with Anthropic, the provider of Claude AI, including Claude Premium licenses. However, due to an error by Anthropic, Premium licenses are now unusable and IT Services is awaiting Anthropic to fix them.
- identified Jun 30, 2026, 12:14 PM UTC
IT Services is in touch with Anthropic and will share updates as they’re available on Anthropic’s fix.
- monitoring Jun 30, 2026, 12:27 PM UTC
Anthropic has corrected the renewal error that blocked the Claude Premium plan from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.
- resolved Jul 01, 2026, 02:23 AM UTC
Anthropic has corrected the renewal error that blocked the Claude from use. All Northeastern Claude services have now been restored. Please log out and back in if the error is still appearing.
Minor June 19, 2026 Service Degradation | ServiceNow Email 2d 17h ServiceNow
Started Jun 19, 2026, 06:14 PM UTC· resolved Jun 22, 2026, 12:03 PM UTC
- investigating Jun 19, 2026, 06:14 PM UTC
IT teams are investigating reports of issues with sending and receiving emails on ServiceNow. Community members may be unable to send or receive emails and notifications through ServiceNow. In the meantime, urgent messages should be sent via tickets through the Service Hub or direct calls. This includes urgent messages to: -Registrar -IT Services -Housing -SFS -OGC -GEO -Undergraduate Research -University -Health Plan -Career Design -Pure Tutoring -Off-campus Engagement -The Center for Student Involvement -Husky Court Services -Honors -Community -Engaged Teaching and Research -Veteran Services -Housing -We Care Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Jun 19, 2026, 06:31 PM UTC
IT teams have implemented a fix and delayed emails are now starting process from ServiceNow. Community members don't need to resend emails, submit tickets on the Service Hub, or directly call for support. Teams will continue monitoring to ensure stability.
- monitoring Jun 22, 2026, 12:02 PM UTC
ServiceNow email is operating normally. This issue is resolved.
- resolved Jun 22, 2026, 12:03 PM UTC
This incident has been resolved.
Minor June 4, 2026 Service Outage l Husky Card Access 32m Husky Card (CBORD / Husky Card Activity)
Started Jun 04, 2026, 01:00 PM UTC· resolved Jun 04, 2026, 01:32 PM UTC
- investigating Jun 04, 2026, 01:00 PM UTC
IT teams are investigating reports of issues with Husky Card access. Community members may experience problems accessing buildings using their Husky Cards. This issue appears to be impacting multiple individuals, including contractors, third-party vendors, and conference housing guests. Work is underway to identify the root cause and restore normal access as quickly as possible. Updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- identified Jun 04, 2026, 01:05 PM UTC
IT teams have identified the issue and are implementing a fix. Updates will be provided as more information becomes available.
- resolved Jun 04, 2026, 01:32 PM UTC
This incident is resolved. Husky card services are fully restored.
Minor May 29, 2026 Missing Links | Employee Hub 52m Employee Hub
Started May 29, 2026, 01:38 PM UTC· resolved May 29, 2026, 02:31 PM UTC
- identified May 29, 2026, 01:38 PM UTC
IT teams have identified an issue affecting Employee Hub. Faculty and staff may notice missing links in the Resources tab, including 25 Live Academic Classroom Scheduling, Banner, Concur, and Workday. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or visit the Tech Service Portal.
- resolved May 29, 2026, 02:31 PM UTC
IT teams have implemented a fix and links are back on the Employee Hub. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or visit the Tech Service Portal.
Major May 12, 2026 Log In Errors | OGC sunapsis, OGS sunapsis, uAchieve, and ePaws 1d 2h ePAWs (Grant Management), Single Sign On (SSO), Sunapsis (myOGS)
Started May 12, 2026, 06:06 PM UTC· resolved May 13, 2026, 08:44 PM UTC
- investigating May 12, 2026, 06:06 PM UTC
IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring May 12, 2026, 06:49 PM UTC
Single sign-on (SSO) errors affecting OGC sunapsis, OGS sunapsis, uAchieve, and ePaws are resolved. IT teams will continue to monitor the services to ensure ongoing system stability. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved May 13, 2026, 08:44 PM UTC
Single sign-on (SSO) errors affecting OGC Sunapsis, OGS Sunapsis, uAchieve, and ePaws have been resolved. Services are operating normally.
Critical May 7, 2026 Service Disruption l Canvas 21d 17h Canvas
Started May 07, 2026, 08:43 PM UTC· resolved May 29, 2026, 02:22 PM UTC
- investigating May 07, 2026, 08:43 PM UTC
IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas. While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure. Updates will be shared to the IT Statuspage as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified May 08, 2026, 12:03 AM UTC
Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response. The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.
- identified May 08, 2026, 04:33 AM UTC
Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector. Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.
- monitoring May 08, 2026, 12:53 PM UTC
Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect. Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved May 29, 2026, 02:22 PM UTC
Northeastern's Canvas instance remains up. Instructure, the vendor, has published a set FAQs about the incident and has continued to update it with new information about the incident, what they know about it, and how they're responding. The university will continue to monitor and will share if any additional updates specific to the Northeastern community arise. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Minor May 5, 2026 Service Outage | Salesforce Advisor Change, Leave of Absence, and Late Course Registration forms 20d 23h Salesforce
Started May 05, 2026, 02:55 PM UTC· resolved May 26, 2026, 02:09 PM UTC
- investigating May 05, 2026, 02:55 PM UTC
IT teams are investigating reports of issues accessing the Advisor Change form in Salesforce. This issue impacts all advisors and students university wide. Teams are implementing a temporary manual process in the meantime and will share updates to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating May 05, 2026, 06:55 PM UTC
Northeastern teams have implemented a temporary process to request advisor changes. Advisors can submit advisor change request tickets to the Registrar's Office.
- identified May 05, 2026, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 07, 2026, 03:12 PM UTC
Update: IT teams are implementing a fix to resolve this issue. The Advisor Change Request form is expected to be operating in Salesforce by Monday, May 11 If changes need to be submitted prior to May 11, advisors can submit change request tickets to the Registrar's Office.
- identified May 12, 2026, 06:57 PM UTC
Update: IT teams are actively implementing a fix, and work is ongoing to resolve this issue. In the meantime, advisors can submit change request tickets to the Registrar's Office.
- identified May 13, 2026, 06:32 PM UTC
Update: The Leave of Absence (LOA) form is also impacted within Salesforce. Fixes have been developed for both Advisor Change Request and LOA forma, and IT teams are actively testing to validate the solution. In the meantime, advisors can submit change request and LOA tickets to the Registrar's Office.
- identified May 20, 2026, 05:29 PM UTC
The Advisor Change Request and LOA forms are back to operating within Salesforce as of May 18. IT teams have identified workflow issues affecting the Individual Instruction Registration Form (IIRF) and the Late Course Registration form in Salesforce. A workaround is currently in place, and students can continue submitting both forms as needed. Work is underway to restore full functionality as quickly as possible.
- monitoring May 20, 2026, 06:17 PM UTC
IT teams have implemented a fix for approval workflows affecting the Individual Instruction Registration Form (IIRF) andLate Course Registration form. IT teams will continue to monitor these services to ensure stability.
- resolved May 26, 2026, 02:09 PM UTC
This issue has been resolved. All forms are now operating normally within Salesforce. Thank you for your patience.
Minor May 5, 2026 Increased Errors l Canvas 11m Canvas
Started May 05, 2026, 12:03 AM UTC· resolved May 05, 2026, 12:15 AM UTC
- monitoring May 05, 2026, 12:03 AM UTC
Canvas is investigating errors and increased slowness, which are impacting the Northeastern community. Northeastern teams are monitoring the Canvas status at https://status.instructure.com/incidents/7y1x3qd9sj51.
- resolved May 05, 2026, 12:15 AM UTC
Instructure, the vendor, has restored service to Canvas. To report any additional issues, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
Critical May 4, 2026 Service Down l Workday 3h 28m Workday
Started May 04, 2026, 09:12 PM UTC· resolved May 05, 2026, 12:41 AM UTC
- investigating May 04, 2026, 09:12 PM UTC
Workday is reporting a disruption to its service, which includes Northeastern's Workday system. Northeastern teams are in contact with Workday and will share updates to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring May 04, 2026, 09:33 PM UTC
There have been reports of successful logins, however Workday is reporting slow load times and intermittent delays navigating the system. Northeastern teams have engaged the vendor and will continue to share updates as they become available.
- resolved May 05, 2026, 12:41 AM UTC
Workday has fully restored service. To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
Minor April 8, 2026 Degraded Service | PaperCut Print 14h 17m PaperCut (General-use printing)
Started Apr 08, 2026, 11:21 PM UTC· resolved Apr 09, 2026, 01:39 PM UTC
- identified Apr 08, 2026, 11:21 PM UTC
IT teams have identified a Papercut Printer service degradation.Print services are working slower than normal and printing will be delayed. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Apr 09, 2026, 01:39 PM UTC
Papercut printing services are back to normal and IT teams have closed this incident.
Minor March 24, 2026 Wired and Wireless Network Outage | Nightingale Hall 8h 1m Network Power, NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Mar 24, 2026, 01:52 PM UTC· resolved Mar 24, 2026, 09:54 PM UTC
- investigating Mar 24, 2026, 01:52 PM UTC
IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Mar 24, 2026, 02:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 09:54 PM UTC
This issue has been fully resolved.
Minor March 22, 2026 Degraded Service | Workday 55m Workday
Started Mar 22, 2026, 05:36 PM UTC· resolved Mar 22, 2026, 06:31 PM UTC
- identified Mar 22, 2026, 05:36 PM UTC
IT teams are aware of a Workday system degradation currently being addressed by Workday. During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted. Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Mar 22, 2026, 06:31 PM UTC
This incident has been resolved, Workday functions are restored.
Major March 13, 2026 Intermittent errors and fluctuating usage limits l Claude.ai 108d 20h Claude by Anthropic
Started Mar 13, 2026, 03:46 PM UTC· resolved Jun 30, 2026, 12:14 PM UTC
- investigating Mar 13, 2026, 03:46 PM UTC
IT Services is aware of intermittent errors and fluctuating usage limits impacting Northeastern's Claude.ai service. These issues are related to current platform limitations, and IT teams are actively monitoring and working with Anthropic to address issues. Knowing this is disruptive to some, the community's patience is greatly appreciated. Updates will be shared as available.
- monitoring Mar 19, 2026, 02:16 PM UTC
The university is actively monitoring Claude limits and usage data. Those who anticipate needing higher usage needs for learning, coursework, and research can request an increase through their Claude settings. The university will review and will ask for details about specific use cases. For many tasks, using Sonnet or another more economical model can provide strong results while allowing your usage to stretch further and reducing the likelihood of hitting limits. Anthropic does provide guidance on choosing the right model for varying tasks. For questions, please reach out to the IT Service Desk or visit the Tech Service Portal.
- resolved Jun 30, 2026, 12:14 PM UTC
This incident has been resolved.
Minor March 6, 2026 Network Outage l Dodge Hall, Boston Campus 13h 25m Network Power, NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Mar 06, 2026, 11:32 PM UTC· resolved Mar 07, 2026, 12:57 PM UTC
- investigating Mar 06, 2026, 11:32 PM UTC
IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting wired and wireless internet. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Mar 07, 2026, 12:48 AM UTC
A power issue affected the first-floor network closet, contributing to the service disruption.
- monitoring Mar 07, 2026, 12:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 07, 2026, 12:57 PM UTC
IT teams have confirmed that the network is fully operational in Dodge.
Minor March 5, 2026 Service Outage l Churchill Hall 2h 18m
Started Mar 05, 2026, 09:55 PM UTC· resolved Mar 06, 2026, 12:13 AM UTC
- investigating Mar 05, 2026, 10:27 PM UTC
IT teams are investigating reports of a service outage impacting the third floor of Churchill Hall. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Mar 06, 2026, 12:13 AM UTC
This incident has been resolved.
- postmortem Mar 06, 2026, 04:58 PM UTC
A full network outage on the third floor of Churchill Hall disrupted both wired and wireless services, preventing users from accessing network resources on that floor. Our team identified the incident, activated the incident response process, fully restored services, and returned network connectivity to normal. We appreciate your patience and understanding during this disruption.
Minor February 23, 2026 MFA Authentication Errors | Duo 1d 8h Duo Security Core Authentication Service, Duo Security Phone Call Delivery, Duo Security Push Delivery, Duo Security SMS Message Delivery
Started Feb 23, 2026, 03:00 PM UTC· resolved Feb 24, 2026, 11:04 PM UTC
- investigating Feb 23, 2026, 03:00 PM UTC
Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- investigating Feb 23, 2026, 03:54 PM UTC
While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb
- monitoring Feb 23, 2026, 04:48 PM UTC
DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored. Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Feb 24, 2026, 11:04 PM UTC
This issue has been fully resolved.
Minor February 19, 2026 Outage | Northeastern Web Pages 18h 35m Sites at Northeastern, WP Engine
Started Feb 19, 2026, 10:37 PM UTC· resolved Feb 20, 2026, 05:13 PM UTC
- investigating Feb 19, 2026, 10:37 PM UTC
Intermittent issues with various Northeastern web pages. Vendor is investigating the cause
- investigating Feb 19, 2026, 10:38 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 19, 2026, 10:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 05:13 PM UTC
This incident has been resolved.
Minor February 18, 2026 Inactivate Sponsored Accounts | Husky Card System 2h 25m Sponsored Accounts
Started Feb 18, 2026, 06:21 PM UTC· resolved Feb 18, 2026, 08:46 PM UTC
- investigating Feb 18, 2026, 06:21 PM UTC
IT teams are investigating reports that, following the upgrade to version 9, some sponsored accounts are inactive in the Husky Card system. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Feb 18, 2026, 08:46 PM UTC
IT teams have implemented a fix that has resolved the issue. Affected sponsored account members should now be reactive in the Husky Card system. If you're still experiencing issues, please contact the IT Service Desk.
Major February 3, 2026 Desktop App Unavailable | Claude.ai 1d 3h Claude by Anthropic
Started Feb 03, 2026, 06:46 PM UTC· resolved Feb 04, 2026, 10:29 PM UTC
- investigating Feb 03, 2026, 06:46 PM UTC
Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible. In the meantime, the Northeastern community can still access Claude through a web browser. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Feb 04, 2026, 01:11 PM UTC
Anthropic has resolved this issue. IT Services teams will continue to monitor the Claude desktop app to ensure the log in issue is fully resolved for the Northeastern community.
- resolved Feb 04, 2026, 10:29 PM UTC
This issue has been fully resolved.
Minor January 27, 2026 Network issues l Dodge Hall - Boston 1h 53m NUwave (Wireless Network / Access Points)
Started Jan 27, 2026, 01:19 PM UTC· resolved Jan 27, 2026, 03:13 PM UTC
- investigating Jan 27, 2026, 01:19 PM UTC
Network monitoring shows potential issues affecting wireless access points in Dodge Hall. IT teams are investigating and assessing the impact and cause. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Jan 27, 2026, 03:13 PM UTC
IT teams have confirmed that the network is now fully operational in Dodge.
Minor January 22, 2026 Microsoft service degradation 1d Exchange (Email), Microsoft Excel, Microsoft SharePoint, Microsoft Teams and 1 more
Started Jan 22, 2026, 10:15 PM UTC· resolved Jan 23, 2026, 10:29 PM UTC
- monitoring Jan 22, 2026, 10:15 PM UTC
Microsoft is experiencing degraded services where some functionality or apps may be unavailable. There are also reports of "451 4.3.2 temporary server issue" error messages when attempting to send or receive email through Outlook. Other affected services include Exchange Online, Microsoft 365 suite, Microsoft Defender XDR, Microsoft OneDrive, Microsoft Purview, SharePoint Online. Microsoft is sharing updates at https://status.cloud.microsoft/ and Northeastern IT teams are monitoring.
- resolved Jan 23, 2026, 10:29 PM UTC
Microsoft has resolved this issue and services should be working as expected.