Is Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown down?

IT teams have investigated reports of a network outage in Hastings Hall and are working to implement a fix. This network outage is impacting the wired and wireless network. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams have implemented a fix and the network power is restored.

IT teams are investigating an issue affecting the London Campus Celcat Calendar timetabling service. The London campus may be unable to access the service or may experience unexpected errors while logging in or viewing timetable information. Technical teams are working with the vendor to identify the cause of the issue and restore service as quickly as possible. Updates will be provided as more information becomes available. To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

IT teams collaborated with the Celcat Calendar support team and implemented a fix. This issue is resolved, and services are operating normally.

IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas. IT Services is actively monitoring the situation and will provide updates as more information becomes available. Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page. To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally. Teams will continue to monitor to ensure stability. No further impact is expected. Additional details are available on the AWS Service Health page. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

The issue has been resolved, and services are operating normally.

IT teams are investigating Shibboleth single sign-on (SSO) not functioning. As a result, access to Banner, Student Hub, and other services using Shibboleth for sign-on is impacted. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT Teams have remediated the issue and are monitoring service to ensure stability.

Services are still operating normally. This issue is resolved.

IT teams are investigating reports of login errors affecting the London Canvas environment. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Members of the London campus community are unable to log in to Canvas and Quercus. IT Services staff members have escalated to the vendor that supports these London services to resolve the issue.

The London campus community can now log in to the London Canvas, Quercus, and other impacted services. The third-party vendor that supports the London single sign-on experience has resolved the issue.