Is Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown down?

IT teams are investigating reports of issues with Husky Card access. Community members may experience problems accessing buildings using their Husky Cards. This issue appears to be impacting multiple individuals, including contractors, third-party vendors, and conference housing guests. Work is underway to identify the root cause and restore normal access as quickly as possible. Updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

IT teams have identified the issue and are implementing a fix. Updates will be provided as more information becomes available.

This incident is resolved. Husky card services are fully restored.

IT teams have identified an issue affecting Employee Hub. Faculty and staff may notice missing links in the Resources tab, including 25 Live Academic Classroom Scheduling, Banner, Concur, and Workday. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or visit the Tech Service Portal.

IT teams have implemented a fix and links are back on the Employee Hub. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or visit the Tech Service Portal.

IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Single sign-on (SSO) errors affecting OGC sunapsis, OGS sunapsis, uAchieve, and ePaws are resolved. IT teams will continue to monitor the services to ensure ongoing system stability. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Single sign-on (SSO) errors affecting OGC Sunapsis, OGS Sunapsis, uAchieve, and ePaws have been resolved. Services are operating normally.

IT teams are investigating an issue impacting Canvas, the learning management system. The vendor, Instructure, is currently experiencing a service disruption affecting access to Canvas. While work is underway to resolve the issue, community members are advised to avoid using Canvas at this time. Northeastern IT teams are actively monitoring the situation and coordinating with Instructure. Updates will be shared to the IT Statuspage as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Instructure, the company that provides Canvas, is responding to a major cybersecurity incident affecting its platform across the education sector. As a result, Canvas remains unavailable as the vendor works on its response. The university has developed continuity guidance for faculty to support teaching and learning if the disruption is prolonged. In the short term, faculty members should continue teaching courses and work to maintain educational continuity without Canvas.

Instructure has indicated that Canvas service has been partially restored at the platform level following its response to a cybersecurity incident affecting the education sector. Northeastern is keeping its Canvas instance offline temporarily while IT teams complete validation steps and review additional information from the vendor. The university has developed continuity guidance for faculty to support teaching and learning during this period. Faculty should continue instruction using alternative tools while this review is completed.

Northeastern’s Canvas instance has now been re‑enabled following both Instructure’s restoration of service and university validation steps. Instructure, the vendor, has published a set of FAQs about the incident and what to expect. Northeastern IT teams will continue to monitor and engage with the vendor; As the broader platform continues to stabilize, intermittent service disruptions may still occur. Faculty continuity guidance shared previously will remain available should it be needed. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Northeastern's Canvas instance remains up. Instructure, the vendor, has published a set FAQs about the incident and has continued to update it with new information about the incident, what they know about it, and how they're responding. The university will continue to monitor and will share if any additional updates specific to the Northeastern community arise. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating an issue affecting Husky Card Services across the Boston campus. Community members may have difficulty accessing facilities that rely on card readers at this time. Residential Life staff are available to assist with accessing facilities. Please visit a proctor station for assistance. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.

The issue affecting Husky Card Services across the Boston campus has been resolved. Card access has been restored, and the vendor is actively monitoring system health to ensure continued stability. Thank you for your patience while this issue was addressed. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the <a href="https://service.northeastern