Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

PaperCut Print Balance Error

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on September 15, 2025 affecting PaperCut (General-use printing), lasting 7h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 01:22 PM UTC
Resolved
Sep 15, 2025, 08:29 PM UTC
Duration
7h 7m
Detected by Pingoru
Sep 15, 2025, 01:22 PM UTC

Affected components

PaperCut (General-use printing)

Update timeline

  1. investigating Sep 15, 2025, 01:22 PM UTC

    IT teams are investigating reports that students are getting "Insufficient funds" errors when trying to release jobs to PaperCut printers even though they have sufficient print credit. A temporary balance of $25 has been applied to all student printing accounts to avoid interruptions to student printing capabilities. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. monitoring Sep 15, 2025, 03:50 PM UTC

    IT teams have resolved the PaperCut issue. Student printing balances should now reflect the actual value from before the issue started.

  3. resolved Sep 15, 2025, 08:29 PM UTC

    This incident has been resolved.