Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
AWS Incident | Multiple Enterprise Services Impacted
Resolved after 22 hours 31 minutes, affecting Canvas and Amazon Web Services (AWS) and 1 more, on October 20, 2025.
IT teams have confirmed that all university services that were impacted by yesterday's AWS incident are working normally.
Affected components
Update timeline
- identified Oct 20, 2025, 02:43 PM UTC
A major outage to Amazon Web Services is impacting Northeastern community members using some enterprise services including Canvas, Smartsheet, and Snowflake. Community members may experience difficulty signing in, accessing data, or executing core services functions. Impacts may extend beyond the listed services. Track AWS impacts > Track Canvas impacts > Track Smartsheet impacts > Track Snowflake impacts > Updates on the status of impacts to Northeastern services will be shared to the IT Statuspage. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Oct 20, 2025, 03:32 PM UTC
IT teams have received reports that the ServiceNow agent and chat features are not working as a result of the AWS outage. Updates will continue to be shared to the IT Statuspage.
- identified Oct 20, 2025, 04:07 PM UTC
ServiceNow chat features are affected by the AWS service disruption. Support chat on the Finance, Registrar, and Student Financial Services service portals are unavailable as a result. Chat on the Tech Service Portal is degraded but live agent chat is still available. In the meantime, please use alternative ways to contact these university service centers if you require support. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Oct 20, 2025, 11:50 PM UTC
AWS has resolved their major incident. Canvas, Smartsheet, and Snowflake report that their services are now restored. Support chat on all university ServiceNow portals is fully restored. IT teams will continue to monitor services that were impacted by today's AWS outage.
- resolved Oct 21, 2025, 01:14 PM UTC
IT teams have confirmed that all university services that were impacted by yesterday's AWS incident are working normally.
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