Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Intermittent SSO Errors | Library Services
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on September 22, 2025 affecting Other and Single Sign On (SSO), lasting 15d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 02:37 PM UTC
IT teams are investigating reports that some community members are receiving an error when they use single sign-on (SSO) to access online Library services. This issue is intermittent and isn't impacting everyone. Updates will be shared to IT Statuspage. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Sep 29, 2025, 08:03 PM UTC
IT teams have identified the issue and community members can log in to Library services. Some individual accounts have reported trouble with other applications, like EZproxy. Updates will be shared as they become available.
- resolved Oct 08, 2025, 01:57 PM UTC
IT teams have successfully resolved all issues related to this incident.