Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Shibboleth Single Sign On (SSO) is down
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on August 27, 2025 affecting Single Sign On (SSO), lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 02:31 AM UTC
IT teams are investigating Shibboleth single sign on (SSO) not functioning. As a result, access to "I Am Here", Banner course registration, Family Hub, NUWorks, and other services using Shibboleth for sign on is impacted. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Aug 27, 2025, 03:10 AM UTC
IT teams are continuing to work the issue as quickly as possible to restore service, including "I Am Here" and other Student Hub blocks and actions.
- identified Aug 27, 2025, 03:15 AM UTC
IT teams have found a likely cause and are working on a fix that should restore service to the impacted apps in approximately 30 minutes (by about 11:45 p.m. ET). Updates will continue to be shared on Statuspage.
- resolved Aug 27, 2025, 03:57 AM UTC
"I Am Here," Student Hub blocks and activities, Banner, NUWorks, and other impacted services are back and working as expected again. IT teams applied a fix as quickly as possible to restore service. For any additional questions or issues, the IT Service Desk is available 24/7 to assist.