Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

PaperCut Outage | Student Printing

Major Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on November 26, 2025 affecting PaperCut (General-use printing), lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 02:55 PM UTC
Resolved
Dec 01, 2025, 03:29 PM UTC
Duration
5d
Detected by Pingoru
Nov 26, 2025, 02:55 PM UTC

Affected components

PaperCut (General-use printing)

Update timeline

  1. investigating Nov 26, 2025, 02:55 PM UTC

    IT teams are investigating issues with PaperCut student printing. Printers are unable to release jobs on the embedded screen. A workaround is to use the QR code on the printer to release jobs. Updates will be share to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. monitoring Nov 26, 2025, 04:09 PM UTC

    Papercut printing services are back to normal and IT teams are monitoring.

  3. resolved Dec 01, 2025, 03:29 PM UTC

    The Papercut service continues to work as expected and IT teams have closed this incident.