Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

New Accounts Not Being Provisioned

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on August 13, 2025 affecting Alumni Accounts and Faculty / Staff Accounts and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 09:16 PM UTC
Resolved
Aug 14, 2025, 11:07 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 13, 2025, 09:16 PM UTC

Affected components

Alumni AccountsFaculty / Staff AccountsOtherFamily / Other AccountsSponsored AccountsStudent Accounts

Update timeline

  1. investigating Aug 13, 2025, 09:16 PM UTC

    IT teams are investigating reports of new accounts not being provisioned. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. identified Aug 13, 2025, 11:42 PM UTC

    IT teams have identified the issue and are working to address it as quickly as possible. Teams are in the process of creating the new accounts that have been impacted.

  3. monitoring Aug 14, 2025, 01:55 AM UTC

    A fix is in place so that new accounts can be provisioned once again. All impacted accounts have been created. Teams will monitor to ensure everything continues to run smoothly.

  4. resolved Aug 14, 2025, 11:07 PM UTC

    Account creation is fully resolved and working as expected.