Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown Outage History
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown is up right nowPingoru has recorded 77 incidents for Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown: 74 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 32 of 720 (4%) |
| May 2026 | 7 | 394 of 744 (53%) |
| June 2026 | 4 | 78 of 720 (11%) |
| July 2026 | 8 | 151 of 744 (20%) |
| August 2026 | 10 | 292 of 744 (39%) |
| September 2026 | 6 | 583 of 720 (81%) |
| October 2026 | 6 | 204 of 567 (36%) |
Incidents, newest first
Minor October 21, 2026 REDCap | Public Surveys 1d 22h Other
Started Oct 21, 2026, 05:41 PM UTC· resolved Oct 23, 2026, 04:04 PM UTC
- identified Oct 21, 2026, 05:41 PM UTC
IT teams are conducting maintenance that will affect access to REDCap's public surveys. During this maintenance, public surveys in REDCap will be unavailable. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Oct 23, 2026, 04:04 PM UTC
This maintenance is complete and REDCap's public surveys are now accessible.
Major October 19, 2026 Network Outage | London Campus 2d NUwave (Wireless Network / Access Points)
Started Oct 19, 2026, 01:37 PM UTC· resolved Oct 21, 2026, 02:12 PM UTC
- investigating Oct 19, 2026, 01:37 PM UTC
IT teams are investigating reports of the users unable to access Eduroam on the London campus. Community members in London may be unable to access Eduroam using their Northeastern credentials. Updates will be shared to Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Oct 19, 2026, 02:04 PM UTC
IT teams are working with vendors to identify the source of this issue. In the meantime, London community members may connect to the network using NUwave-guest.
- identified Oct 20, 2026, 12:01 PM UTC
IT teams continue to work with vendors to remedy this issue. A fix is being tested. London community members should continue to access the wireless network using NUwave-guest.
- monitoring Oct 20, 2026, 02:47 PM UTC
IT teams applied a fix for the network issue affecting the London campus. Testing confirms that Northeastern community members can connect once again to eduroam. IT teams are monitoring the service to ensure it remains stable. For any questions, or to report an issue, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Oct 21, 2026, 02:12 PM UTC
IT teams have fully resolved this issue.
Major October 19, 2026 Network Outage | Boston Campus 11h 19m NUwave (Wireless Network / Access Points)
Started Oct 19, 2026, 02:15 AM UTC· resolved Oct 19, 2026, 01:35 PM UTC
- investigating Oct 19, 2026, 02:15 AM UTC
IT teams are investigating reports of the wireless network not working on the Boston Campus. Updates will be shared to Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Oct 19, 2026, 04:03 AM UTC
IT teams have implemtned a fix. Devices should now be able to connect to the wireless networks. Teams are continuing to monitor the fix to ensure stability. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Oct 19, 2026, 01:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 19, 2026, 01:35 PM UTC
The implemented a fix has remained stable.
Minor October 11, 2026 Service Outages | Boston Campus 1d 22h PaperCut (General-use printing), NUnet (Wired Network / Physical)
Started Oct 11, 2026, 04:22 PM UTC· resolved Oct 13, 2026, 02:32 PM UTC
- investigating Oct 11, 2026, 04:22 PM UTC
IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing. At this time, the following Boston buildings are impacted: -Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Oct 11, 2026, 08:11 PM UTC
IT teams have implemented a fix for PaperCut printing and will continue to monitor the service to ensure normal operation. Community members in Boston should now be able to resume printing. IT teams are working on implementing a fix for the wired network connectivity in the Boston buildings previously listed.
- monitoring Oct 11, 2026, 08:25 PM UTC
IT teams have implemented a fix for the wired network connectivity. Devices connected to the wired network may need to be rebooted. Teams will continue to monitor to ensure normal operation.
- resolved Oct 13, 2026, 02:32 PM UTC
Services continue to operate normally, and this has been resolved.
Major October 10, 2026 Service Outage | VPN 10h 4m VPN
Started Oct 10, 2026, 01:43 AM UTC· resolved Oct 10, 2026, 11:48 AM UTC
- investigating Oct 10, 2026, 01:43 AM UTC
IT teams are investigating reports of users unable to access VPN. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Oct 10, 2026, 11:48 AM UTC
A fix has been implemented and VPN services are operational. This is resolved.
Minor October 8, 2026 Service Degradation | PaperCut Printing 24m PaperCut (General-use printing)
Started Oct 08, 2026, 02:31 PM UTC· resolved Oct 08, 2026, 02:55 PM UTC
- investigating Oct 08, 2026, 02:31 PM UTC
IT teams are investigating reports of the PaperCut printing card readers not working across all campuses. Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
- resolved Oct 08, 2026, 02:55 PM UTC
IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Minor September 29, 2026 Access Issue | Banner 2d 22h Banner - Student
Started Sep 29, 2026, 05:53 PM UTC· resolved Oct 02, 2026, 04:50 PM UTC
- investigating Sep 29, 2026, 05:53 PM UTC
IT teams are implementing a fix to address intermittent issues accessing Banner. Updates will be provided as more information becomes available. Administrators may experience Banner pages that don't load properly or display a blank page. If this occurs, refresh your page and try again. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Sep 29, 2026, 05:54 PM UTC
IT teams are implementing a fix to address intermittent issues accessing Banner. Updates will be provided as more information becomes available. Administrators may experience Banner pages that don't load properly or display a blank page. If this occurs, refresh your page and try again. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 29, 2026, 06:42 PM UTC
Access to Banner admin pages has been restored. IT teams will continue to monitor.
- resolved Oct 02, 2026, 04:50 PM UTC
This incident has been resolved.
Minor September 29, 2026 Degraded Service | Claude 1h 27m Claude by Anthropic
Started Sep 29, 2026, 02:46 PM UTC· resolved Sep 29, 2026, 04:13 PM UTC
- investigating Sep 29, 2026, 02:46 PM UTC
IT teams are monitoring a vendor issue affecting Claude. Anthropic is investigating elevated error rates affecting Claude.ai, including the desktop and mobile apps, Claude Code, and Claude Cowork. Community members may experience failed requests, errors when loading or sending conversations, or prompts to sign in again. Retrying the request may be successful. Updates are available on the Claude status page. Additional updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 29, 2026, 03:03 PM UTC
Anthropic has applied a fix, and error rates have dropped substantially. Some community members may still be unable to sign in, complete account actions, start new chats or voice conversations, upload files, make purchases, or begin Claude Code and Claude Cowork sessions. Existing conversations are mostly available again. If you are currently signed in to Claude, don't sign out. Anthropic is continuing to work on a full fix. Updates are available on the Claude status page. Additional updates will be provided as more information becomes available.
- resolved Sep 29, 2026, 04:13 PM UTC
Claude is operating normally. Anthropic has resolved the issue and will continue to monitor the service.
Minor September 25, 2026 Access Issue | Claude 5h 54m Claude by Anthropic
Started Sep 25, 2026, 02:57 PM UTC· resolved Sep 25, 2026, 08:52 PM UTC
- identified Sep 25, 2026, 02:57 PM UTC
IT teams are actively remediating synchronization issues affecting accessing Claude. Community members may experience difficulties logging in or accessing Claude services. Access for affected users are expected to be restored within 4 hours. Additional updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 25, 2026, 06:55 PM UTC
Access has been restored, and affected users may need to log out and log back in to regain access to Claude services. IT teams are actively monitoring to ensure continued access and service stability.
- resolved Sep 25, 2026, 08:52 PM UTC
The issue affecting access to Claude services has been resolved. Community members should now be able to access the service as expected. If you are experiencing access issues, log out and log back in, then try again.
Critical September 9, 2026 Accommodate Portal l Global Network 1d 19h Other
Started Sep 09, 2026, 11:31 PM UTC· resolved Sep 11, 2026, 07:19 PM UTC
- investigating Sep 09, 2026, 11:31 PM UTC
Students and staff are unable to log in to the Accommodate Portal. IT teams are investigating and have escalated to the platform vendor for further troubleshooting. Next update will be shared to IT Statuspage on Thursday morning. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 10, 2026, 02:51 PM UTC
Access to Accommodate Portal has been restored. IT teams will continue to monitor.
- resolved Sep 11, 2026, 07:19 PM UTC
Services are operational, this is resolved.
Minor September 9, 2026 Missing data l Student and Family Hub 18d 21h Student Hub, Family Hub
Started Sep 09, 2026, 05:00 PM UTC· resolved Sep 28, 2026, 02:45 PM UTC
- identified Sep 09, 2026, 05:00 PM UTC
IT teams have identified an issue affecting the Family Hub, where some site visitors may see blank or null values for student information. Teams are actively working on a fix and monitoring the situation. The IT Statuspage will provide updates as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 09, 2026, 08:11 PM UTC
IT teams have made a change that is expected to fix the problem. Teams are monitoring and validating that information is now showing in the Family Hub. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 11, 2026, 02:27 PM UTC
Some Family Hub users are still seeing blank and null values for student information. IT teams are continuing to investigate and are working to resolve this issue as quickly as possible. Updates will be shared to Statuspage as they become available.
- monitoring Sep 11, 2026, 02:49 PM UTC
IT teams have put in a fix and initial testing shows that the fix resolved the issue. Team are continuing to validate and monitor to ensure student information is appearing as expected in the Family Hub. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 14, 2026, 05:06 PM UTC
Reports of persistent issues with empty data fields have continued. Reports of missing data now include both the Student Hub and Family Hub. Impact appears to only affect student data, and Employee Hub is working as expected right now. IT teams are continuing to troubleshoot this issue. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 14, 2026, 07:02 PM UTC
IT teams are continuing to troubleshoot and resolve this issue as quickly as possible.
- monitoring Sep 14, 2026, 08:47 PM UTC
IT teams have put in a fix and initial testing shows that student data is consistently loading as expected on the Student Hub and Family Hub. Teams are continuing to validate and monitor to ensure the issue is fully resolved.
- resolved Sep 28, 2026, 02:45 PM UTC
The data on the Student Hub and Family Hub continues to display as expected. This issue has been resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Minor September 3, 2026 Service Degradation | ServiceNow Advisor Forms 6d 3h ServiceNow
Started Sep 03, 2026, 04:13 PM UTC· resolved Sep 09, 2026, 08:07 PM UTC
- identified Sep 03, 2026, 04:13 PM UTC
IT teams are actively working to restore services to the ServiceNow Advisor Form. Advisors may experience delays or error messages when attempting to add or remove holds through Advisor Forms. Advisors shouldn’t repeat hold transactions while this issue is being resolved. Please note that a hold may be successfully added to a student's record even if the transaction appears to fail or returns an error message. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Sep 04, 2026, 08:31 PM UTC
IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
- monitoring Sep 04, 2026, 08:31 PM UTC
IT teams have implemented a fix and will continue to monitor for stability. Advisers are now able to use the ServiceNow Advisor Form as normal.
- resolved Sep 09, 2026, 08:07 PM UTC
The ServiceNow Advisor Form is continuing to operate as normal. This is resolved.
Critical August 28, 2026 Service Outage | Single Sign-on 42m Single Sign On (SSO)
Started Aug 28, 2026, 02:28 AM UTC· resolved Aug 28, 2026, 03:11 AM UTC
- investigating Aug 28, 2026, 02:28 AM UTC
IT teams are investigating reports that some students are unable to sign in to Single Sign-On (SSO) applications, including the Student Hub and Canvas. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Aug 28, 2026, 03:11 AM UTC
IT teams have implemented a fix for some students experiencing issues with SSO. This is resolved.
Notice August 24, 2026 Annual Adobe License Renewal l Global 10d 4h Other
Started Aug 24, 2026, 01:58 PM UTC· resolved Sep 03, 2026, 06:37 PM UTC
- monitoring Aug 24, 2026, 01:58 PM UTC
When launching Adobe software with Northeastern accounts, an Adobe license warning message may appear. The error is expected and related to the annual Adobe license renewal process underway. There's no interruption to Adobe services at this time. The community can continue to access Adobe applications despite the warning message. This issue is being monitored while the license renewal is completed. Updates will be posted as needed. If you're unable to access an Adobe application or experience issues beyond the warning message, please contact the ITS Service Desk.
- resolved Sep 03, 2026, 06:37 PM UTC
The annual Adobe license renewal has been completed. For more information about Adobe at Northeastern, please visit adobe.northeastern.edu.
Minor August 24, 2026 Service Degradation | Workday 1d 3h Workday
Started Aug 24, 2026, 01:30 PM UTC· resolved Aug 25, 2026, 05:25 PM UTC
- investigating Aug 24, 2026, 01:30 PM UTC
Workday is reporting a disruption to its service, which includes Northeastern's Workday system. Northeastern teams are in contact with Workday and will share updates to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Aug 25, 2026, 05:25 PM UTC
Workday has resolved the service disruption, and services are operating normally.
Major August 21, 2026 Shibboleth Single Sign On (SSO) is down 12h 39m Single Sign On (SSO)
Started Aug 21, 2026, 01:11 AM UTC· resolved Aug 21, 2026, 01:51 PM UTC
- identified Aug 21, 2026, 01:11 AM UTC
IT teams are implementing a fix for an issue affecting Shibboleth single sign-on (SSO). As a result, access to Banner, Library services, and other services using Shibboleth for sign-on is impacted. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Aug 21, 2026, 01:19 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 21, 2026, 01:32 AM UTC
IT teams have resolved this issue and are monitoring service to ensure stability.
- resolved Aug 21, 2026, 01:51 PM UTC
Services are still operating normally. This issue is resolved.
Major August 19, 2026 Purchasing Errors l Jaggaer Portal 20h 6m IntelliBUY
Started Aug 19, 2026, 07:36 PM UTC· resolved Aug 20, 2026, 03:42 PM UTC
- investigating Aug 19, 2026, 07:36 PM UTC
Jaggaer is reporting intermittent errors affecting IntelliBuy, Northeastern's procurement system. This is a vendor-side issue, and Jaggaer is actively investigating the cause. Users may experience issues completing purchasing transactions or accessing certain IntelliBuy functions. ITS is monitoring the situation and will provide updates as more information becomes available.
- identified Aug 19, 2026, 08:07 PM UTC
Jaggaer has identified the root cause and will perform a fix at 4 p.m. ET today to address the issue and improve stability. Next update will be shared once an update is available.
- monitoring Aug 19, 2026, 10:50 PM UTC
Jaggaer has applied the fix. Some persistent slowness remains and is still being investigated, but systems appear to be stabilizing. Northeastern will continue to monitor and share an update when one is available.
- resolved Aug 20, 2026, 03:42 PM UTC
Jaggaer's fix was successful and purchasing through IntelliBuy has returned to normal service. Members of the community who were unable to punchout or complete a requisition should be able to return and do so now. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Minor August 17, 2026 Service Degradation | Multiple University Systems 3h 17m Banner - Advancement, Banner - Finance, Banner - Human Resources, Banner - Self-Service and 1 more
Started Aug 17, 2026, 01:11 PM UTC· resolved Aug 17, 2026, 04:29 PM UTC
- investigating Aug 17, 2026, 01:11 PM UTC
IT teams are investigating reports that multiple university systems are inaccessible from non-Northeastern networks. Affected services may include Banner, Tableau, Husky Card Center, and RMS Mercury. Work is underway to identify the issue and restore access. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Aug 17, 2026, 01:21 PM UTC
IT teams have identified the issue and are implementing a fix to resolve.
- identified Aug 17, 2026, 01:21 PM UTC
IT teams have identified the issue and are implementing a fix to resolve.
- monitoring Aug 17, 2026, 01:29 PM UTC
A fix has been implemented and impacted services have returned for all community members. Teams will continue to monitor.
- resolved Aug 17, 2026, 04:29 PM UTC
Services are continuing to operate. This issue is resolved.
Minor August 10, 2026 Zoom Licensing l Global 12m Zoom Web Client
Started Aug 10, 2026, 07:19 PM UTC· resolved Aug 10, 2026, 07:31 PM UTC
- investigating Aug 10, 2026, 07:19 PM UTC
The vendor, Zoom, has incorrectly reassigned faculty and authorized staff to a Basic Zoom license. As a result, affected users may encounter the 40-minute limit for hosted meetings associated with Basic Zoom licenses. Zoom is aware of the issue and is investigating. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Aug 10, 2026, 07:31 PM UTC
Zoom has fixed the incorrect licensing. Faculty and authorized staff are now licensed as expected. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Minor August 6, 2026 Advising Appointments l College of Professional Studies 1d 1h Salesforce
Started Aug 06, 2026, 07:12 PM UTC· resolved Aug 07, 2026, 08:17 PM UTC
- investigating Aug 06, 2026, 07:12 PM UTC
CPS Advising appointment bookings are currently unavailable. IT teams are investigating an issue where students are receiving appointment confirmation notifications; however, the appointments aren't being successfully booked in the system. IT teams are working as quickly as possible to identify the cause of the issue and restore normal functionality. Additional updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Aug 07, 2026, 05:18 PM UTC
Investigations show that some appointments are being booked successfully in the system, while some aren't properly syncing to advisors' Outlook calendars. CPS students can continue booking appointments, but should inform their advisor by email when they do to avoid possible confusion. In the meantime, IT teams have escalated to the third-party vendor to identify a fix for the issue and fully restore service. The vendor expects an update by 4 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Aug 07, 2026, 08:17 PM UTC
IT teams and the vendor have identified the issue and put in a fix. The CPS advising appointment booking service is back up and working normally. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Major August 6, 2026 Network Disruptions l Global 4h 43m NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Aug 06, 2026, 02:10 PM UTC· resolved Aug 06, 2026, 06:54 PM UTC
- investigating Aug 06, 2026, 02:10 PM UTC
IT teams are currently investigating reports of disruptions to certain wired and wireless connections on the Boston, Nahant, and Oakland campuses. Additional updates will be provided as more information becomes available. To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Aug 06, 2026, 02:31 PM UTC
IT teams put in a fix and impacted services appear to be returning to normal. Teams continue to monitor.
- resolved Aug 06, 2026, 06:54 PM UTC
All service has been restored. To report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Major August 4, 2026 Websphere Outage l Global 1d 23h Enterprise Systems
Started Aug 04, 2026, 02:36 PM UTC· resolved Aug 06, 2026, 02:00 PM UTC
- investigating Aug 04, 2026, 02:36 PM UTC
IT teams are investigating an outage impacting WebSphere, which is affecting several services, including NUPay payment processing. Members of the university community may experience issues accessing impacted services or completing payment transactions at this time. Technical teams are actively investigating the issue and working to restore service as quickly as possible. Additional updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- investigating Aug 04, 2026, 03:30 PM UTC
IT teams continue to investigate and work to restore services as quickly as possible.
- monitoring Aug 04, 2026, 07:32 PM UTC
IT teams have restored service and members of the university community once again have access to the impacted services. Teams continue to monitor. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Aug 06, 2026, 02:00 PM UTC
All services have been restored. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Major July 24, 2026 Network Outage | Hastings Hall 8m Network Power, NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Jul 24, 2026, 02:01 PM UTC· resolved Jul 24, 2026, 02:09 PM UTC
- identified Jul 24, 2026, 02:01 PM UTC
IT teams have investigated reports of a network outage in Hastings Hall and are working to implement a fix. This network outage is impacting the wired and wireless network. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Jul 24, 2026, 02:09 PM UTC
IT teams have implemented a fix and the network power is restored.
Critical July 16, 2026 Celcat Calendar Outage l London 7h 28m Other
Started Jul 16, 2026, 11:13 AM UTC· resolved Jul 16, 2026, 06:42 PM UTC
- investigating Jul 16, 2026, 11:13 AM UTC
IT teams are investigating an issue affecting the London Campus Celcat Calendar timetabling service. The London campus may be unable to access the service or may experience unexpected errors while logging in or viewing timetable information. Technical teams are working with the vendor to identify the cause of the issue and restore service as quickly as possible. Updates will be provided as more information becomes available. To report an issue, or for any questions, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Jul 16, 2026, 06:42 PM UTC
IT teams collaborated with the Celcat Calendar support team and implemented a fix. This issue is resolved, and services are operating normally.
Major July 16, 2026 AWS Errors Causing Service Interruptions l Global 8h 19m Canvas, Amazon Web Services (AWS)
Started Jul 16, 2026, 10:19 AM UTC· resolved Jul 16, 2026, 06:38 PM UTC
- monitoring Jul 16, 2026, 10:19 AM UTC
IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas. IT Services is actively monitoring the situation and will provide updates as more information becomes available. Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page. To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Jul 16, 2026, 12:50 PM UTC
An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally. Teams will continue to monitor to ensure stability. No further impact is expected. Additional details are available on the AWS Service Health page. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Jul 16, 2026, 06:38 PM UTC
The issue has been resolved, and services are operating normally.