Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Wireless Outage l Boston Campus
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on September 9, 2025 affecting NUnet (Wired Network / Physical) and NUwave (Wireless Network / Access Points), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 08:06 PM UTC
IT teams are investigating reports of wireless connectivity issues affecting the Boston campus. Community members are unable to connect to the wireless network or experiencing intermittent disconnections. Wired ethernet connections seem unaffected. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 09, 2025, 08:39 PM UTC
IT teams are actively troubleshooting network connectivity issues affecting the Boston campus. All wireless networks remain unavailable. Wired ethernet connections are experiencing degraded service and may be intermittently unavailable while troubleshooting continues. Next update by 5 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Sep 09, 2025, 08:59 PM UTC
IT teams continue to actively troubleshoot network connectivity issues affecting the Boston campus. Next update by 5:30 p.m. ET. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Sep 09, 2025, 09:14 PM UTC
IT teams have implemented a fix and confirmed that network access has been restored across the Boston campus. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Sep 10, 2025, 08:51 PM UTC
All network connectivity services have remained stable on the Boston campus. Wireless and wired connections are working normally. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.