Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Access Errors l Enterprise Systems
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on August 16, 2025 affecting Banner - Advancement and Banner - Finance and 1 more component, lasting 95d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 16, 2025, 05:08 PM UTC
IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Aug 16, 2025, 05:36 PM UTC
All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
- identified Aug 20, 2025, 07:44 PM UTC
IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
- monitoring Aug 20, 2025, 08:35 PM UTC
IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
- monitoring Sep 02, 2025, 12:52 PM UTC
Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
- investigating Sep 09, 2025, 05:29 PM UTC
IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
- monitoring Sep 10, 2025, 08:52 PM UTC
Services are stable and monitoring continues.
- monitoring Sep 15, 2025, 02:49 PM UTC
IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
- monitoring Sep 15, 2025, 06:23 PM UTC
IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable. To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Oct 18, 2025, 12:23 AM UTC
ITS is receiving reports of Banner errors and is investigating.
- monitoring Oct 18, 2025, 12:58 AM UTC
Access to Banner services has been restored. IT teams will continue to monitor.
- resolved Nov 20, 2025, 03:32 PM UTC
IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.