Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Faculty/Staff Account Logins l VPN and Adobe
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on August 13, 2025 affecting Faculty / Staff Accounts and VPN, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 12:17 PM UTC
IT teams are investigating reports of some faculty and staff not being able to access VPN and Adobe services. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Aug 13, 2025, 01:05 PM UTC
IT teams continue to investigate. Updates will be shared to the IT Statuspage as they become available.
- identified Aug 13, 2025, 01:18 PM UTC
The majority of our university community continues to access the VPN, Adobe, and other impacted services successfully. IT teams continue to work as quickly as possible on a workaround to restore access for the group of community members who are impacted.
- resolved Aug 13, 2025, 01:57 PM UTC
Access to VPN and Adobe has been fully restored to those impacted. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.