Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Claude.ai is unavailable

Major Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a major incident on December 11, 2025 affecting Enterprise Systems, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 11:46 PM UTC
Resolved
Dec 12, 2025, 01:31 AM UTC
Duration
1h 44m
Detected by Pingoru
Dec 11, 2025, 11:46 PM UTC

Affected components

Enterprise Systems

Update timeline

  1. investigating Dec 11, 2025, 11:46 PM UTC

    Claude.ai isn’t responding to prompts, giving disabled errors. IT teams are investigating and will share updates to StatusPage as information becomes available.

  2. investigating Dec 12, 2025, 12:04 AM UTC

    IT teams have escalated to the vendor, Anthropic, to have them resolve this issue as quickly as possible.

  3. resolved Dec 12, 2025, 01:31 AM UTC

    Anthropic had disabled Northeastern’s account in error and has reinstated it. Northeastern’s Claude.ai service is back up.