Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Login Errors l Student and Employee Hubs

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on November 21, 2025 affecting Student Hub and Employee Hub, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 12:19 PM UTC
Resolved
Nov 21, 2025, 02:30 PM UTC
Duration
2h 10m
Detected by Pingoru
Nov 21, 2025, 12:19 PM UTC

Affected components

Student HubEmployee Hub

Update timeline

  1. investigating Nov 21, 2025, 12:19 PM UTC

    Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. identified Nov 21, 2025, 12:51 PM UTC

    Teams are looking into an expired certificate causing the errors on me.northeastern.edu. Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.

  3. resolved Nov 21, 2025, 02:30 PM UTC

    Access to the Hubs via me.northeastern.edu is back and working as expected. For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.