Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Login Errors l Student and Employee Hubs
Resolved after 2 hours 10 minutes, affecting Student Hub and Employee Hub, on November 21, 2025.
Access to the Hubs via me.northeastern.edu is back and working as expected. For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Affected components
Update timeline
- investigating Nov 21, 2025, 12:19 PM UTC
Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Nov 21, 2025, 12:51 PM UTC
Teams are looking into an expired certificate causing the errors on me.northeastern.edu. Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.
- resolved Nov 21, 2025, 02:30 PM UTC
Access to the Hubs via me.northeastern.edu is back and working as expected. For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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