Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown Outage History
Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown is up right nowPingoru has recorded 77 incidents for Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown: 74 in the last 12 months and 22 in the last 90 days.
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| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 32 of 720 (4%) |
| May 2026 | 7 | 394 of 744 (53%) |
| June 2026 | 4 | 78 of 720 (11%) |
| July 2026 | 8 | 151 of 744 (20%) |
| August 2026 | 10 | 292 of 744 (39%) |
| September 2026 | 6 | 583 of 720 (81%) |
| October 2026 | 6 | 204 of 592 (34%) |
Incidents, newest first
Minor January 22, 2026 Application Access Issues | Banner Self Service 1d 2h Banner - Self-Service, Other
Started Jan 22, 2026, 03:48 PM UTC· resolved Jan 23, 2026, 06:29 PM UTC
- investigating Jan 22, 2026, 03:48 PM UTC
IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Jan 22, 2026, 06:33 PM UTC
IT teams have implemented a fix that has resolved the issue. Affected community members should now have full access to Banner Self Service. Note: You may need to clear your browser cache. If you're still experiencing issues, please contact the IT Service Desk.
- resolved Jan 23, 2026, 06:29 PM UTC
This issue has been fully resolved.
Major January 21, 2026 Degraded Service | GET Mobile App (CBORD) 4d 23h Husky Card (CBORD / Husky Card Activity)
Started Jan 21, 2026, 09:18 PM UTC· resolved Jan 26, 2026, 08:31 PM UTC
- investigating Jan 21, 2026, 09:18 PM UTC
IT teams are investigating a vendor issue affecting Husky Card services. The vendor, CBORD, has reported a service outage that may cause degraded service or an outage to the Husky Card application for some university community members. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Jan 22, 2026, 04:22 PM UTC
The vendor reports ongoing intermittent outages to CBORD. University community members may continue to experience issues with the GET Mobile App until this issue is resolved by CBORD. Updates will be shared to IT Statuspage as available.
- resolved Jan 26, 2026, 08:31 PM UTC
CBORD has resolved this issue and IT teams have verified that the GET Mobile App is working for university accounts.
Notice January 14, 2026 National Service Outage | Verizon Wireless 20h 58m
Started Jan 14, 2026, 07:12 PM UTC· resolved Jan 15, 2026, 04:11 PM UTC
- investigating Jan 14, 2026, 07:12 PM UTC
Verizon Wireless mobile service customers are currently experiencing a national service outage, prompting mobile phones to show an ‘SOS’ message. IT Services teams are investigating the issue. Updates will be shared on Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Jan 15, 2026, 04:11 PM UTC
Verizon Wireless mobile services are operational, and mobile service has been restored.
Minor January 13, 2026 Intermittent Wireless Connectivity | Global 1h 20m NUwave (Wireless Network / Access Points)
Started Jan 13, 2026, 08:05 PM UTC· resolved Jan 13, 2026, 09:26 PM UTC
- investigating Jan 13, 2026, 08:05 PM UTC
IT teams are investigating reports of intermittent wireless connectivity issues across the global campus system. Updates will be shared to the IT Statuspage as they become available. To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], [email protected], or the Tech Service Portal.
- resolved Jan 13, 2026, 09:26 PM UTC
IT teams worked with the vendor to repair this issue.
Minor January 12, 2026 Intermittent Wireless Connectivity 22h 47m NUwave (Wireless Network / Access Points)
Started Jan 12, 2026, 09:15 PM UTC· resolved Jan 13, 2026, 08:03 PM UTC
- investigating Jan 12, 2026, 09:15 PM UTC
IT teams are investigating issues with intermittent wireless connectivity on the Boston campus. Updates will be shared to the IT Statuspage as they become available. To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], [email protected], or the Tech Service Portal.
- monitoring Jan 13, 2026, 04:42 PM UTC
IT teams made an update to stabilize connectivity on campus. Teams will continue to monitor. If you experience any disruptions to service, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], [email protected], or the Tech Service Portal.
- resolved Jan 13, 2026, 08:03 PM UTC
This incident has been resolved.
Minor December 15, 2025 Slowness to Faculty Grade Submissions l Banner 22d 16h Banner - Self-Service
Started Dec 15, 2025, 11:01 PM UTC· resolved Jan 07, 2026, 03:47 PM UTC
- investigating Dec 15, 2025, 11:01 PM UTC
IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian. Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission. Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide. The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Dec 17, 2025, 04:30 PM UTC
IT teams are in communication with the vendor, and are continuing to investigate this issue.
- investigating Jan 05, 2026, 02:28 PM UTC
This issue has been fully resolved.
- resolved Jan 07, 2026, 03:47 PM UTC
This incident has been resolved.
Minor December 15, 2025 Student Data Unavailable l Hubs 6h 58m Student Hub, Banner - Student, Family Hub
Started Dec 15, 2025, 04:10 PM UTC· resolved Dec 15, 2025, 11:08 PM UTC
- investigating Dec 15, 2025, 04:10 PM UTC
IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available. Students can still find their course and other data in Canvas and in Banner self-service. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Dec 15, 2025, 04:34 PM UTC
Data has been restored and available again in the Student and Family Hub. IT teams will continue to monitor.
- resolved Dec 15, 2025, 11:08 PM UTC
This issue is fully resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Major December 11, 2025 Claude.ai is unavailable 1h 44m Enterprise Systems
Started Dec 11, 2025, 11:46 PM UTC· resolved Dec 12, 2025, 01:31 AM UTC
- investigating Dec 11, 2025, 11:46 PM UTC
Claude.ai isn’t responding to prompts, giving disabled errors. IT teams are investigating and will share updates to StatusPage as information becomes available.
- investigating Dec 12, 2025, 12:04 AM UTC
IT teams have escalated to the vendor, Anthropic, to have them resolve this issue as quickly as possible.
- resolved Dec 12, 2025, 01:31 AM UTC
Anthropic had disabled Northeastern’s account in error and has reinstated it. Northeastern’s Claude.ai service is back up.
Major December 9, 2025 Wired Network l London Campus 9h 24m NUnet (Wired Network / Physical)
Started Dec 09, 2025, 12:04 PM UTC· resolved Dec 09, 2025, 09:29 PM UTC
- investigating Dec 09, 2025, 12:04 PM UTC
IT teams and vendors are investigating disruptions to the wired internet service on the London campus. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at [email protected], or by visiting the Tech Service Portal.
- investigating Dec 09, 2025, 12:20 PM UTC
Teams are continuing to investigate the wired disruptions, which has brought all AV equipment in Portsoken offline. Updates will be shared to the IT Statuspage as they become available.
- monitoring Dec 09, 2025, 01:02 PM UTC
IT teams restored the network for Portsoken. The issue will continue to be monitored.
- resolved Dec 09, 2025, 09:29 PM UTC
This issue has been fully resolved
Minor November 26, 2025 Multiple Systems | Log In Errors 5d PaperCut (General-use printing), Enterprise Systems, Single Sign On (SSO)
Started Nov 26, 2025, 03:15 PM UTC· resolved Dec 01, 2025, 03:28 PM UTC
- investigating Nov 26, 2025, 03:15 PM UTC
IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors on some applications, including Banner. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Nov 26, 2025, 03:46 PM UTC
IT teams continue to investigate intermittent errors, slowness, and other issues affecting multiple services. Reports show there may be impacts to various systems, including Banner, Papercut printing, e-PAWS, Degreeworks, and Tableau. Statuspage will continue to share regular updates.
- investigating Nov 26, 2025, 04:30 PM UTC
Banner is still unavailable and showing server errors, but IT teams are focused on getting service back up as quickly as possible. Other systems may have intermittent slowness and errors. Statuspage will continue to share regular updates.
- monitoring Nov 26, 2025, 05:09 PM UTC
Banner service has resumed. IT teams are still engaged and monitoring systems. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Dec 01, 2025, 03:28 PM UTC
Impacted services continue to work as expected and IT teams have closed this incident.
Major November 26, 2025 PaperCut Outage | Student Printing 5d PaperCut (General-use printing)
Started Nov 26, 2025, 02:55 PM UTC· resolved Dec 01, 2025, 03:29 PM UTC
- investigating Nov 26, 2025, 02:55 PM UTC
IT teams are investigating issues with PaperCut student printing. Printers are unable to release jobs on the embedded screen. A workaround is to use the QR code on the printer to release jobs. Updates will be share to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Nov 26, 2025, 04:09 PM UTC
Papercut printing services are back to normal and IT teams are monitoring.
- resolved Dec 01, 2025, 03:29 PM UTC
The Papercut service continues to work as expected and IT teams have closed this incident.
Minor November 21, 2025 Login Errors l Student and Employee Hubs 2h 10m Student Hub, Employee Hub
Started Nov 21, 2025, 12:19 PM UTC· resolved Nov 21, 2025, 02:30 PM UTC
- investigating Nov 21, 2025, 12:19 PM UTC
Community members are receiving connection errors when logging in to the Student Hub and Employee Hub at me.northeastern.edu. IT teams are investigating. In the meantime, as a workaround, students and employees can click through the error to access the site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Nov 21, 2025, 12:51 PM UTC
Teams are looking into an expired certificate causing the errors on me.northeastern.edu. Student.me.northeastern.edu (for the Student Hub) or employee.me.northeastern.edu (for the Employee Hub) are working and can be used to access the Hubs.
- resolved Nov 21, 2025, 02:30 PM UTC
Access to the Hubs via me.northeastern.edu is back and working as expected. For any follow-up questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Major November 18, 2025 Global Cloudflare Issues Impacting University Services 4h 44m Other
Started Nov 18, 2025, 02:14 PM UTC· resolved Nov 18, 2025, 06:59 PM UTC
- monitoring Nov 18, 2025, 02:14 PM UTC
Cloudflare is experiencing global service issues. This is impacting service for multiple sites and applications across the world, including some of which are used at Northeastern such as Claude.ai. Cloudflare is working to address these issues and restore service. Updates from Cloudflare can be followed at https://www.cloudflarestatus.com/. University IT staff are monitoring.
- monitoring Nov 18, 2025, 03:42 PM UTC
Access to Claude.ai has been restored. Cloudflare reports that they are continuing to monitor to ensure all impacted services are fully restored.
- resolved Nov 18, 2025, 06:59 PM UTC
Cloudfare has resolved this incident.
Minor November 6, 2025 Degraded Network Service | Carter in Boston 27d 1h NUnet (Wired Network / Physical)
Started Nov 06, 2025, 05:04 PM UTC· resolved Dec 03, 2025, 06:40 PM UTC
- investigating Nov 06, 2025, 05:04 PM UTC
IT teams are investigating reports of a degraded network service at the Carter Playground on Columbus Ave in Boston. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Nov 07, 2025, 02:42 PM UTC
IT teams have identified damage to the network fiber serving Carter, which is causing network degradation for the facility. IT teams are engaged with the vendor to schedule repairs.
- resolved Dec 03, 2025, 06:40 PM UTC
The network fiber has been repaired for Carter by the vendor. IT teams have tested and confirmed that the wireless network is again fully operational.
Major November 6, 2025 Banner Unavailable | Log In Errors 32m Banner - Advancement, Banner - Finance, Banner - Human Resources, Banner - Self-Service and 1 more
Started Nov 06, 2025, 01:46 PM UTC· resolved Nov 06, 2025, 02:19 PM UTC
- investigating Nov 06, 2025, 01:46 PM UTC
Banner is currently unavailable to faculty, staff, and students. IT teams are actively investigating this issue. Updates will be share to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Nov 06, 2025, 02:19 PM UTC
IT teams have implemented a fix and confirmed that community members can now log in to Banner. This incident has been resolved.
Major November 4, 2025 Network Outage | Churchill in Boston 50m NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Nov 04, 2025, 05:32 PM UTC· resolved Nov 04, 2025, 06:22 PM UTC
- investigating Nov 04, 2025, 05:32 PM UTC
IT teams are investigating reports of a network outage in Churchill Hall on the Boston campus. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved Nov 04, 2025, 06:22 PM UTC
IT teams have confirmed that the network is working in Churchill Hall. This issue has been resolved.
Minor October 31, 2025 Wireless Network Outage | Vancouver 3h 14m NUwave (Wireless Network / Access Points)
Started Oct 31, 2025, 01:27 PM UTC· resolved Oct 31, 2025, 04:41 PM UTC
- investigating Oct 31, 2025, 01:27 PM UTC
The wireless network is experiencing degraded service on the Vancouver campus. IT teams are investigating. Updates will be shared as they become available. For any questions or support, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Oct 31, 2025, 03:14 PM UTC
At this time, degraded wireless service is only affecting the 14th floor of West Georgia on the Vancouver campus. IT teams have identified the issue and are working on a fix.
- resolved Oct 31, 2025, 04:41 PM UTC
The network has been fully restored for the Vancouver campus.
Major October 20, 2025 AWS Incident | Multiple Enterprise Services Impacted 22h 31m Canvas, Amazon Web Services (AWS), Enterprise Systems, Other and 3 more
Started Oct 20, 2025, 02:43 PM UTC· resolved Oct 21, 2025, 01:14 PM UTC
- identified Oct 20, 2025, 02:43 PM UTC
A major outage to Amazon Web Services is impacting Northeastern community members using some enterprise services including Canvas, Smartsheet, and Snowflake. Community members may experience difficulty signing in, accessing data, or executing core services functions. Impacts may extend beyond the listed services. Track AWS impacts > Track Canvas impacts > Track Smartsheet impacts > Track Snowflake impacts > Updates on the status of impacts to Northeastern services will be shared to the IT Statuspage. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified Oct 20, 2025, 03:32 PM UTC
IT teams have received reports that the ServiceNow agent and chat features are not working as a result of the AWS outage. Updates will continue to be shared to the IT Statuspage.
- identified Oct 20, 2025, 04:07 PM UTC
ServiceNow chat features are affected by the AWS service disruption. Support chat on the Finance, Registrar, and Student Financial Services service portals are unavailable as a result. Chat on the Tech Service Portal is degraded but live agent chat is still available. In the meantime, please use alternative ways to contact these university service centers if you require support. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Oct 20, 2025, 11:50 PM UTC
AWS has resolved their major incident. Canvas, Smartsheet, and Snowflake report that their services are now restored. Support chat on all university ServiceNow portals is fully restored. IT teams will continue to monitor services that were impacted by today's AWS outage.
- resolved Oct 21, 2025, 01:14 PM UTC
IT teams have confirmed that all university services that were impacted by yesterday's AWS incident are working normally.
Notice October 9, 2025 Intermittent Network Connectivity l London Campus 9h 8m NUnet (Wired Network / Physical), NUwave (Wireless Network / Access Points)
Started Oct 09, 2025, 10:20 AM UTC· resolved Oct 09, 2025, 07:28 PM UTC
- monitoring Oct 09, 2025, 10:20 AM UTC
IT teams are monitoring intermittent network connectivity issues affecting both wired and wireless networks at the London campus. Service is currently stable. Updates will be posted to the IT Statuspage as they become available. To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Oct 09, 2025, 07:28 PM UTC
Northeastern IT and vendor teams in London have fixed the root cause of the issue and network connectivity has returned to normal. To report an issue, or for any questions, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Major August 16, 2025 Access Errors l Enterprise Systems 95d 22h Banner - Advancement, Banner - Finance, Banner - Human Resources, Banner - Self-Service and 2 more
Started Aug 16, 2025, 05:08 PM UTC· resolved Nov 20, 2025, 03:32 PM UTC
- investigating Aug 16, 2025, 05:08 PM UTC
IT teams are investigating reports of intermittent internal server errors and other issues accessing university systems, including Banner, NUworks, Navigate, and others. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Aug 16, 2025, 05:36 PM UTC
All services are currently up and community members are successfully logging in to university systems. IT teams are actively monitoring to ensure services remain working as expected.
- identified Aug 20, 2025, 07:44 PM UTC
IT teams are addressing reports of these issues today and working to restore access to services as quickly as possible.
- monitoring Aug 20, 2025, 08:35 PM UTC
IT teams have restored service. ITS will continue to actively monitor to ensure services remain working as expected.
- monitoring Sep 02, 2025, 12:52 PM UTC
Monitoring continues and teams are continuing to take proactive steps when necessary to ensure services remain stable and to address underlying causes.
- investigating Sep 09, 2025, 05:29 PM UTC
IT teams are investigating errors that may be causing Banner login issues, or issues logging in to other services that use legacy Shibboleth logins.
- monitoring Sep 10, 2025, 08:52 PM UTC
Services are stable and monitoring continues.
- monitoring Sep 15, 2025, 02:49 PM UTC
IT teams are tracking intermittent login and usage errors in Banner and other university services that use Shibboleth for logins. Services should be available, but may require page refreshes and reloads. Troubleshooting is also in progress to identify root cause and resolve the ongoing errors. Active monitoring remains in place and server restarts performed as needed.
- monitoring Sep 15, 2025, 06:23 PM UTC
IT teams have put in a fix that should prevent the ongoing intermittent access issues for impacted services, including Banner, Family Hub, Outsystems, NUworks, and Navigate. Monitoring will continue over the next 2-3 days to ensure services remain stable. To report any issues, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating Oct 18, 2025, 12:23 AM UTC
ITS is receiving reports of Banner errors and is investigating.
- monitoring Oct 18, 2025, 12:58 AM UTC
Access to Banner services has been restored. IT teams will continue to monitor.
- resolved Nov 20, 2025, 03:32 PM UTC
IT teams implemented a fix with no new errors detected over several weeks of monitoring. This issues has been fully resolved.