Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown Outage History

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown degraded View live status →

There were 10 Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown outages since February 3, 2026 totaling 137h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://northeastern.statuspage.io/

Major April 16, 2026

Service Outage l Husky Card Access

Detected by Pingoru: Apr 16, 2026, 08:56 PM UTC
Resolved: Apr 17, 2026, 02:56 PM UTC
Duration: 17h 59m

Affected: Husky Card (CBORD / Husky Card Activity)

Timeline · 8 updates

investigating Apr 16, 2026, 08:56 PM UTC

IT teams are investigating reports of Husky Card (CS Gold) access issues impacting multiple campuses, resulting in the Northeastern community being unable to use Husky Card–dependent services, including building access.This issue is affecting the CS Gold/Husky Card service across the global network. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
investigating Apr 16, 2026, 10:23 PM UTC

We are continuing to investigate this issue.
investigating Apr 16, 2026, 10:53 PM UTC

Husky Card service is currently impacting building access. All other services are operating as normal
identified Apr 16, 2026, 11:54 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 17, 2026, 12:43 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 17, 2026, 02:33 PM UTC

IT teams are continuing to monitor the results. Local contacts have confirmed that most building access issues in Toronto are resolved, with a small number of buildings still impacted; teams are actively troubleshooting those remaining cases. All other global campuses now have full building access restored. Additional updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal. ServiceNow
monitoring Apr 17, 2026, 02:54 PM UTC

This incident is resolved. Services across impacted campuses are fully restored, including Toronto. IT teams have confirmed network stability and will continue routine monitoring to ensure continued performance. Thank you for your patience during this disruption. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal: https://service.northeastern.edu/tech
resolved Apr 17, 2026, 02:56 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Degraded Service | PaperCut Print

Detected by Pingoru: Apr 08, 2026, 11:21 PM UTC
Resolved: Apr 09, 2026, 01:39 PM UTC
Duration: 14h 17m

Affected: PaperCut (General-use printing)

Timeline · 2 updates

identified Apr 08, 2026, 11:21 PM UTC

IT teams have identified a Papercut Printer service degradation.Print services are working slower than normal and printing will be delayed. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
resolved Apr 09, 2026, 01:39 PM UTC

Papercut printing services are back to normal and IT teams have closed this incident.

Read the full incident report →

Minor March 24, 2026

Wired and Wireless Network Outage | Nightingale Hall

Detected by Pingoru: Mar 24, 2026, 01:52 PM UTC
Resolved: Mar 24, 2026, 09:54 PM UTC
Duration: 8h 1m

Affected: Network PowerNUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)

Timeline · 3 updates

investigating Mar 24, 2026, 01:52 PM UTC

IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
monitoring Mar 24, 2026, 02:29 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2026, 09:54 PM UTC

This issue has been fully resolved.

Read the full incident report →

Minor March 22, 2026

Degraded Service | Workday

Detected by Pingoru: Mar 22, 2026, 05:36 PM UTC
Resolved: Mar 22, 2026, 06:31 PM UTC
Duration: 55m

Affected: Workday

Timeline · 2 updates

identified Mar 22, 2026, 05:36 PM UTC

IT teams are aware of a Workday system degradation currently being addressed by Workday. During this time, some users may experience performance issues, including delays or failures when completing actions such as uploading documents or running processes in Workday. Scheduled reports and integrations may also be impacted. Workday has identified the issue and is actively implementing a fix. Updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
resolved Mar 22, 2026, 06:31 PM UTC

This incident has been resolved, Workday functions are restored.

Read the full incident report →

Minor March 6, 2026

Network Outage l Dodge Hall, Boston Campus

Detected by Pingoru: Mar 06, 2026, 11:32 PM UTC
Resolved: Mar 07, 2026, 12:57 PM UTC
Duration: 13h 25m

Affected: Network PowerNUnet (Wired Network / Physical)NUwave (Wireless Network / Access Points)

Timeline · 4 updates

investigating Mar 06, 2026, 11:32 PM UTC

IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting wired and wireless internet. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
identified Mar 07, 2026, 12:48 AM UTC

A power issue affected the first-floor network closet, contributing to the service disruption.
monitoring Mar 07, 2026, 12:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 07, 2026, 12:57 PM UTC

IT teams have confirmed that the network is fully operational in Dodge.

Read the full incident report →

Minor March 5, 2026

Service Outage l Churchill Hall

Detected by Pingoru: Mar 05, 2026, 09:55 PM UTC
Resolved: Mar 06, 2026, 12:13 AM UTC
Duration: 2h 18m

Timeline · 3 updates

investigating Mar 05, 2026, 10:27 PM UTC

IT teams are investigating reports of a service outage impacting the third floor of Churchill Hall. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
resolved Mar 06, 2026, 12:13 AM UTC

This incident has been resolved.
postmortem Mar 06, 2026, 04:58 PM UTC

A full network outage on the third floor of Churchill Hall disrupted both wired and wireless services, preventing users from accessing network resources on that floor. Our team identified the incident, activated the incident response process, fully restored services, and returned network connectivity to normal. We appreciate your patience and understanding during this disruption.

Read the full incident report →

Minor February 23, 2026

MFA Authentication Errors | Duo

Detected by Pingoru: Feb 23, 2026, 03:00 PM UTC
Resolved: Feb 24, 2026, 11:04 PM UTC
Duration: 1d 8h

Affected: Duo Security Core Authentication ServiceDuo Security Phone Call DeliveryDuo Security Push DeliveryDuo Security SMS Message Delivery

Timeline · 4 updates

investigating Feb 23, 2026, 03:00 PM UTC

Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
investigating Feb 23, 2026, 03:54 PM UTC

While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb
monitoring Feb 23, 2026, 04:48 PM UTC

DUO has deployed a fix for the U.S-wide outage and they are now seeing successful authentications. IT Services has confirmed that service has been restored. Community members still encountering errors logging in to Northeastern services should contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
resolved Feb 24, 2026, 11:04 PM UTC

This issue has been fully resolved.

Read the full incident report →

Minor February 19, 2026

Outage | Northeastern Web Pages

Detected by Pingoru: Feb 19, 2026, 10:37 PM UTC
Resolved: Feb 20, 2026, 05:13 PM UTC
Duration: 18h 35m

Affected: Sites at NortheasternWP Engine

Timeline · 4 updates

investigating Feb 19, 2026, 10:37 PM UTC

Intermittent issues with various Northeastern web pages. Vendor is investigating the cause
investigating Feb 19, 2026, 10:38 PM UTC

We are continuing to investigate this issue.
monitoring Feb 19, 2026, 10:54 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 20, 2026, 05:13 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Inactivate Sponsored Accounts | Husky Card System

Detected by Pingoru: Feb 18, 2026, 06:21 PM UTC
Resolved: Feb 18, 2026, 08:46 PM UTC
Duration: 2h 25m

Affected: Sponsored Accounts

Timeline · 2 updates

investigating Feb 18, 2026, 06:21 PM UTC

IT teams are investigating reports that, following the upgrade to version 9, some sponsored accounts are inactive in the Husky Card system. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
resolved Feb 18, 2026, 08:46 PM UTC

IT teams have implemented a fix that has resolved the issue. Affected sponsored account members should now be reactive in the Husky Card system. If you're still experiencing issues, please contact the IT Service Desk.

Read the full incident report →

Major February 3, 2026

Desktop App Unavailable | Claude.ai

Detected by Pingoru: Feb 03, 2026, 06:46 PM UTC
Resolved: Feb 04, 2026, 10:29 PM UTC
Duration: 1d 3h

Affected: Claude by Anthropic

Timeline · 3 updates

investigating Feb 03, 2026, 06:46 PM UTC

Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible. In the meantime, the Northeastern community can still access Claude through a web browser. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
monitoring Feb 04, 2026, 01:11 PM UTC

Anthropic has resolved this issue. IT Services teams will continue to monitor the Claude desktop app to ensure the log in issue is fully resolved for the Northeastern community.
resolved Feb 04, 2026, 10:29 PM UTC

This issue has been fully resolved.

Read the full incident report →

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