Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown Outage History

IT teams are investigating reports of issues with Husky Card access. Community members may experience problems accessing buildings using their Husky Cards. This issue appears to be impacting multiple individuals, including contractors, third-party vendors, and conference housing guests. Work is underway to identify the root cause and restore normal access as quickly as possible. Updates will be shared as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports of single sign on (SSO) errors for faculty, staff, and students. Community members are getting log in errors for OGC sunapsis, OGS sunapsis, uAchieve, and ePaws. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Workday is reporting a disruption to its service, which includes Northeastern's Workday system. Northeastern teams are in contact with Workday and will share updates to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports of intermittent wired and wireless outages across the first floor of Nightingale Hall. The team is en route to assess, updates will be shared to Statuspage as soon as they are available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports of a network outage in Dodge Hall on Boston campus affecting wired and wireless internet. Staff are en route to site. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports of a service outage impacting the third floor of Churchill Hall. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Community members are encountering errors when authenticating their Northeastern accounts using Duo for multi-factor authentication (MFA). Duo is investigating the issue on their end. Updates will be shared to IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

While this issue is ongoing, students can register for courses directly in Self Service Banner by visiting: https://nubanner.neu.edu/StudentRegistrationSsb

Intermittent issues with various Northeastern web pages. Vendor is investigating the cause

We are continuing to investigate this issue.

IT teams are investigating reports that, following the upgrade to version 9, some sponsored accounts are inactive in the Husky Card system. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

Anthropic, the Claude.ai vendor, is investigating an issue affecting sign in to the Claude desktop app. They are actively investigating and working to resolve the issue as quickly as possible. In the meantime, the Northeastern community can still access Claude through a web browser. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.

Network monitoring shows potential issues affecting wireless access points in Dodge Hall. IT teams are investigating and assessing the impact and cause. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating a vendor issue affecting Husky Card services. The vendor, CBORD, has reported a service outage that may cause degraded service or an outage to the Husky Card application for some university community members. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

The vendor reports ongoing intermittent outages to CBORD. University community members may continue to experience issues with the GET Mobile App until this issue is resolved by CBORD. Updates will be shared to IT Statuspage as available.

Verizon Wireless mobile service customers are currently experiencing a national service outage, prompting mobile phones to show an ‘SOS’ message. IT Services teams are investigating the issue. Updates will be shared on Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are investigating reports of intermittent wireless connectivity issues across the global campus system. Updates will be shared to the IT Statuspage as they become available. To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], [email protected], or the Tech Service Portal.

IT teams are investigating issues with intermittent wireless connectivity on the Boston campus. Updates will be shared to the IT Statuspage as they become available. To report an issue, please contact the IT Service Desk with your campus location. Reach out through 617.373.HELP [4357], [email protected], or the Tech Service Portal.

IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian. Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission. Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide. The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

IT teams are in communication with the vendor, and are continuing to investigate this issue.

This issue has been fully resolved.

IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available. Students can still find their course and other data in Canvas and in Banner self-service. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.