Netchex had 11 outages in the last 2 years totaling 94h 21m of downtime — averaging 0.5 incidents per month.
There were 11 Netchex outages since October 31, 2025 totaling 94h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Around 11:46 AM, our team identified an issue with Payroll Run that impacted a subset of clients. The issue was triaged and determined to be associated with a partial release that was subsequently rolled back. The issue should now be resolved. All systems are currently stable. Our teams will...
We've received reports of a potential service disruption. We're urgently investigating and working to understand the scope of impact. Our SRE and engineering teams have been activated and are treating this as a top priority. Known Impact / Preliminary Findings: We...
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...
Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Punch...
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization.
We are currently investigating reports of potential issues affecting log in. Our engineering team is actively looking into the root cause, and we will provide an update as soon as we have more information.
We have identified the issue and implemented a fix.
The issue has been resolved in production
Our top engineering and SRE teams are actively investigating reports of issues with moving to pay. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary...
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: During the...
A possible fix is being finalized across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: During this time...
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...
Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Company...
The issue has been resolved. If you continue to see the issue, please perform a hard refresh (CTRL+SHIFT+R), try with Incognito, or clear your local browser cache. Thanks for your patience while we resolved the issue.
We are currently experiencing system-wide performance degradation , resulting in slower page load times and occasional errors. Our engineering team has identified the root cause and is actively deploying the fix . We anticipate service stability to...
The engineering team has successfully applied the fix and performance metrics have returned to normal . We appreciate your patience and apologize for any disruption this incident may have caused.
Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Our...
We have temporarily mitigated the issues with site accessibility, but users may still see some performance degradation until the global Cloudflare issues have been resolved. Additionally NetInsights Reporting remains unavailable.
Cloudflare resolved issues yesterday afternoon. Mitigations that were put in place yesterday morning were removed yesterday eventing and all systems remain operational.
Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Our...
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...