Netchex experienced a minor incident on May 20, 2026 affecting View Employees (View Employees) and Run Reports (Run Reports), lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 04:21 PM UTC
We've received reports of a potential service disruption. We're urgently investigating and working to understand the scope of impact. Our SRE and engineering teams have been activated and are treating this as a top priority. Known Impact / Preliminary Findings: We...
- resolved May 20, 2026, 05:40 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...