Netchex experienced a minor incident on July 28, 2026 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 07:25 PM UTC
Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: ...
- investigating Jul 28, 2026, 07:32 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: A fix is...
- resolved Jul 28, 2026, 07:38 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...