Netchex experienced a major incident on September 24, 2026 affecting Run Payroll (Run Payroll), lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 05:57 PM UTC
Our top engineering and SRE teams are actively investigating the issue. We're treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. **Known Impact / Preliminary Findings:** Some clients are unable to submit...
- resolved Sep 24, 2026, 06:03 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and resolution...