Netchex experienced a minor incident on November 19, 2025 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
View Employees (View Employees)Run Reports (Run Reports)Run Payroll (Run Payroll)View and Edit Timecards (View and Edit Timecards)Punch In / Punch Out (Punch In / Punch Out)Add Employees (Add Employees)Employee, Manager, and Admin Login (Employee, Manager, and Admin Login)
Update timeline
- identified Nov 19, 2025, 03:15 PM UTC
We are currently experiencing system-wide performance degradation , resulting in slower page load times and occasional errors. Our engineering team has identified the root cause and is actively deploying the fix . We anticipate service stability to...
- resolved Nov 19, 2025, 03:43 PM UTC
The engineering team has successfully applied the fix and performance metrics have returned to normal . We appreciate your patience and apologize for any disruption this incident may have caused.