Netchex experienced a minor incident on July 30, 2026 affecting Run Payroll (Run Payroll), lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 02:15 PM UTC
We've received reports of a potential service disruption. We're urgently investigating and working to understand the scope of impact. Our SRE and engineering teams have been activated and are treating this as a top priority. Known Impact / Preliminary Findings: Our...
- investigating Jul 30, 2026, 02:18 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: We are deploying...
- investigating Jul 30, 2026, 02:33 PM UTC
Unfortunately, the initial fix did not fully resolve the issue. Our engineering and SRE teams are analyzing new data and actively pursuing alternative solutions. This remains our highest priority, and we are committed to resolving it as quickly and effectively as possible. ...
- investigating Jul 30, 2026, 04:20 PM UTC
Unfortunately, the initial fix did not fully resolve the issue. Our engineering and SRE teams are analyzing new data and actively pursuing alternative solutions. This remains our highest priority, and we are committed to resolving it as quickly and effectively as possible. ...
- investigating Jul 30, 2026, 06:21 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: We have...
- resolved Jul 30, 2026, 10:01 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...