Netchex experienced a minor incident on August 25, 2026 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
View Employees (View Employees)Run Reports (Run Reports)Run Payroll (Run Payroll)View and Edit Timecards (View and Edit Timecards)Punch In / Punch Out (Punch In / Punch Out)Add Employees (Add Employees)Employee, Manager, and Admin Login (Employee, Manager, and Admin Login)
Update timeline
- investigating Aug 25, 2026, 07:30 PM UTC
We’ve identified the root cause and are focused on implementing a solution. This remains a critical priority with all relevant teams engaged and collaborating. We’ll provide updates on expected resolution time as progress continues. Known Impact / Preliminary Findings:</...
- investigating Aug 25, 2026, 07:55 PM UTC
Recent changes have been reverted and performance is returning to normal.
- resolved Aug 25, 2026, 08:00 PM UTC
Performance has been restored