Netchex experienced a minor incident on January 8, 2026 affecting Run Payroll (Run Payroll), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 02:46 PM UTC
Our top engineering and SRE teams are actively investigating reports of issues with moving to pay. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary...
- investigating Jan 08, 2026, 03:04 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: During the...
- investigating Jan 08, 2026, 04:16 PM UTC
A possible fix is being finalized across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: During this time...
- resolved Jan 08, 2026, 04:30 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...