Netchex incident

Issue Under Investigation

Ongoing since 12:00 PM UTC, affecting Employee, Manager, and Admin Login (Employee, Manager, and Admin Login).

investigating Oct 27, 2026, 03:02 PM UTC

A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we're closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: Our network...

Started
Oct 27, 2026, 12:00 PM UTC
Resolved
Ongoing
Duration
● 3h 7m
Detected by Pingoru
Oct 27, 2026, 12:00 PM UTC

Affected components

Employee, Manager, and Admin Login (Employee, Manager, and Admin Login)

Update timeline

  1. investigating Oct 27, 2026, 01:33 PM UTC

    Our top engineering and SRE teams are actively investigating the issue. We're treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Some...

  2. investigating Oct 27, 2026, 01:59 PM UTC

    We've identified the root cause and are focused on implementing a solution. This remains a critical priority with all relevant teams engaged and collaborating. We'll provide updates on expected resolution time as progress continues. Known Impact / Preliminary Findings:</...

  3. investigating Oct 27, 2026, 02:30 PM UTC

    We've identified the root cause and are focused on implementing a solution. This remains a critical priority with all relevant teams engaged and collaborating. We'll provide updates on expected resolution time as progress continues. Known Impact / Preliminary Findings:</...

  4. investigating Oct 27, 2026, 03:02 PM UTC

    A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we're closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: Our network...

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