Netchex experienced a major incident on October 6, 2026 affecting View and Edit Timecards (View and Edit Timecards) and Employee, Manager, and Admin Login (Employee, Manager, and Admin Login), lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 01:38 PM UTC
Our top engineering and SRE teams are actively investigating the issue. We're treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: ...
- investigating Oct 06, 2026, 01:48 PM UTC
Our top engineering and SRE teams are actively investigating the issue. We're treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Some...
- investigating Oct 06, 2026, 02:23 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we're closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: Fixes have been...
- investigating Oct 06, 2026, 02:41 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we're closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: Login and page...
- resolved Oct 06, 2026, 03:35 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...