Netchex experienced a minor incident on September 16, 2026 affecting View Employees (View Employees) and Run Reports (Run Reports) and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 05:50 AM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery.
- investigating Sep 16, 2026, 05:50 PM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery.
- investigating Sep 16, 2026, 06:35 PM UTC
A fix is continuing to be applied to affected systems. We are seeing services return to normal under most circumstances. All hands continue to be on deck and we’re closely monitoring the rollout to confirm full recovery.
- resolved Sep 16, 2026, 07:58 PM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust; resolving this was a top priority across our organization. More technical details on the issue and...