Netchex experienced a minor incident on September 17, 2026 affecting Employee, Manager, and Admin Login (Employee, Manager, and Admin Login), lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 12:26 AM UTC
We've received reports of a potential service disruption. We're urgently investigating and working to understand the scope of impact. Our SRE and engineering teams have been activated and are treating this as a top priority. Known Impact / Preliminary Findings: ...
- investigating Sep 17, 2026, 01:04 AM UTC
A possible fix is being deployed across affected systems. If successful, services should begin returning to normal shortly. All hands are on deck and we’re closely monitoring the rollout to confirm full recovery. Known Impact / Preliminary Findings: We have...
- resolved Sep 17, 2026, 01:17 AM UTC
The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization. More technical details on the issue and...