Netchex incident

Issue Under Investigation - Punch In/Punch Out Outage

Major Resolved View vendor source →

Netchex experienced a major incident on May 7, 2026 affecting Punch In / Punch Out (Punch In / Punch Out), lasting 47m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:00 PM UTC
Resolved
May 07, 2026, 08:47 PM UTC
Duration
47m
Detected by Pingoru
May 07, 2026, 08:00 PM UTC

Affected components

Punch In / Punch Out (Punch In / Punch Out)

Update timeline

  1. investigating May 07, 2026, 08:00 PM UTC

    Our top engineering and SRE teams are actively investigating the issue. We’re treating this with the highest urgency and working to identify the root cause. Thank you for your patience as we work quickly toward resolution. Known Impact / Preliminary Findings: Punch...

  2. resolved May 07, 2026, 08:47 PM UTC

    The issue has been resolved and all systems are currently stable. Our teams will continue to monitor performance closely to ensure full recovery holds. We appreciate your patience and trust—resolving this was a top priority across our organization.