NatWest Outage History

Started Oct 20, 2026, 01:42 PM UTC· resolved Oct 20, 2026, 03:29 PM UTC

1. investigating Oct 20, 2026, 01:42 PM UTC

   We are currently investigating an issue with open banking APIs. Approximately 20% of all open banking endpoints have been impacted since 13:05 We working with a third party vendor to establish root cause. We apologise for the inconvenience this may cause and

2. monitoring Oct 20, 2026, 02:57 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 20, 2026, 03:29 PM UTC

   We are pleased to report that the issue we reported earlier has now been resolved. Open Banking services are now fully operational. (15:31)

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Started Oct 05, 2026, 10:35 AM UTC· resolved Oct 05, 2026, 02:07 PM UTC

1. investigating Oct 05, 2026, 10:35 AM UTC

   We are currently seeing intermittent high response times on consent journeys for AISP and PISP customers. We are currently investigating this issue with a third party vendor. This is impacting RBS and Ulster North brands. We apologise for the inconvenience this may cause.

2. monitoring Oct 05, 2026, 11:48 AM UTC

   Issue has been identified and resolved. We are currently monitoring.

3. resolved Oct 05, 2026, 02:07 PM UTC

   This incident has been resolved and root cause analysis is under way. Once again apologies for an inconvenience caused by this distruption this morning.

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Started Sep 21, 2026, 03:56 AM UTC· resolved Sep 21, 2026, 03:56 AM UTC

1. resolved Sep 21, 2026, 03:56 AM UTC

   Incident Resolved - AISP failures impacting APIs for NatWest We are pleased to report that the incident impacting AIS services for NatWest has now been resolved. This incident impacted approximately . Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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Started Sep 17, 2026, 01:00 PM UTC· resolved Sep 17, 2026, 05:35 PM UTC

1. investigating Sep 17, 2026, 01:00 PM UTC

   We are investigating an issue with file payments on brands NWB, RBS, UBN (Retail customers only) We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.

2. identified Sep 17, 2026, 05:34 PM UTC

   The issue has been identified and a way forward to resolve the issue has been identified. We are in the process of deploying a fix.

3. monitoring Sep 17, 2026, 05:35 PM UTC

   The fix has been deployed and we have seen successful file payments.

4. resolved Sep 17, 2026, 05:35 PM UTC

   This issue is now resolved.

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Started Sep 13, 2026, 09:39 AM UTC· resolved Sep 13, 2026, 10:54 AM UTC

1. investigating Sep 13, 2026, 09:39 AM UTC

   Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our credit card APIs for NatWest and Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. investigating Sep 13, 2026, 09:41 AM UTC

   We are continuing to investigate this issue.

3. resolved Sep 13, 2026, 10:54 AM UTC

   This incident has now been resolved and services have been fully restored. We apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.

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Started Aug 10, 2026, 09:38 AM UTC· resolved Aug 10, 2026, 01:47 PM UTC

1. investigating Aug 10, 2026, 09:38 AM UTC

   We’d like to inform you that there will be an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking on 10th August from 09:00 BST. During this outage, customers of RBS, NatWest and Ulster Bank will be unable to use Services of Mobile Banking and Online Banking. Please accept our apologies for any inconvenience this may cause. We’ll be using the time to carry out essential maintenance on our systems that will ensure we continue to provide you and your customers with a reliable service.

2. investigating Aug 10, 2026, 09:39 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 10, 2026, 01:47 PM UTC

   Issue has been resolved and impacted services have been restored. We are continuing to monitor the service closely and do not currently anticipate any further impact. We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, and our team will be happy to help.

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Started Aug 09, 2026, 04:21 PM UTC· resolved Aug 09, 2026, 06:28 PM UTC

1. investigating Aug 09, 2026, 04:21 PM UTC

   Incident Alert - PISP Service Disruption We are currently experiencing an incident impacting our APIs for Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. resolved Aug 09, 2026, 06:28 PM UTC

   This incident is resolved now.

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Started Aug 08, 2026, 03:27 AM UTC· resolved Aug 08, 2026, 04:22 AM UTC

1. investigating Aug 08, 2026, 03:27 AM UTC

   EventId.........:natwest-matls-openbanking-AISP-500-P3 EventDate.......:08/08/2026 03:51:18 Impact Start Date -

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Started Jul 22, 2026, 11:06 AM UTC· resolved Aug 06, 2026, 08:50 PM UTC

1. investigating Jul 22, 2026, 11:06 AM UTC

   We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. investigating Jul 22, 2026, 11:06 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 22, 2026, 12:19 PM UTC

   Our technical teams have successfully mitigated the issue, and services have been restored and are operating normally. We continue to monitor the environment closely and are progressing work towards a permanent resolution. We apologise for any inconvenience this incident may have caused and thank you for your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, where our team will be happy to help.

4. monitoring Jul 22, 2026, 04:58 PM UTC

   The issue has been mitigated, and impacted services have been restored. We are continuing to monitor the service closely and do not currently anticipate any further impact. We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, and our team will be happy to help.

5. resolved Aug 06, 2026, 08:50 PM UTC

   This incident has been resolved.

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Started Jul 18, 2026, 08:54 AM UTC· resolved Jul 20, 2026, 06:48 AM UTC

1. investigating Jul 18, 2026, 08:54 AM UTC

   EventId.........:natwest-matls-openbanking-AISP-500-P3 EventDate.......:18/07/2026 08:41:24 Impact Start Date -

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Started Jul 18, 2026, 08:50 AM UTC· resolved Jul 18, 2026, 09:25 AM UTC

1. investigating Jul 18, 2026, 08:50 AM UTC

   Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. investigating Jul 18, 2026, 08:50 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 18, 2026, 08:51 AM UTC

   We are continuing to investigate this issue.

4. resolved Jul 18, 2026, 09:25 AM UTC

   Incident Resolved - AISP failures impacting APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. We are pleased to report that the incident we notified you of earlier, impacting AIS services for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. This incident impacted approximately . Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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Started Jun 27, 2026, 04:56 AM UTC· resolved Jun 27, 2026, 06:31 AM UTC

1. investigating Jun 27, 2026, 04:56 AM UTC

   We’re currently experiencing an intermittent issue affecting for token endpoints for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service.

2. resolved Jun 27, 2026, 06:31 AM UTC

   Please note that the incident we previously notified you about—which affected token endpoints for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International and RBS International—has now been resolved. The issue occurred between 23:22 BST on 26/06/2026 and 07:13 BST on 27/06/2026. During this period, customer impact was minimal We accept our apologies for any inconvenience this issue caused.

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Started Jun 26, 2026, 10:04 AM UTC· resolved Jun 26, 2026, 02:07 PM UTC

1. investigating Jun 26, 2026, 10:04 AM UTC

   We’re currently experiencing an issue affecting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand in terms of increased response time. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

2. investigating Jun 26, 2026, 10:54 AM UTC

   The issue has been escalated to the vendor, and their team is actively investigating it as a priority.

3. identified Jun 26, 2026, 12:30 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Jun 26, 2026, 01:36 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 26, 2026, 02:07 PM UTC

   This incident has been resolved.

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Started Jun 21, 2026, 04:52 AM UTC· resolved Jun 21, 2026, 12:53 PM UTC

1. investigating Jun 21, 2026, 04:52 AM UTC

   EventId.........:TokenFailure EventDate.......:21/06/2026 04:12:09 Impact Start Date -

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Started Jun 20, 2026, 01:46 PM UTC· resolved Jun 20, 2026, 01:46 PM UTC

1. resolved Jun 20, 2026, 01:46 PM UTC

   The API NatWest domain (api.natwest.com) certificate was renewed on our side on 18 June at 18:27 BST. We have already communicated this to all TPPs via email and updated our BOA release page: https://www.bankofapis.com/updates-and-releases If you encounter any issues, please follow the steps outlined under “Certificate Authority Updates for our Apigee API domains” in this section of the BOA release page. Should you require further assistance, please contact our API Service Desk by logging into the Bank of APIs website and raising a service desk ticket. Our team will be happy to assist.

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Started Jun 11, 2026, 10:01 AM UTC· resolved Jun 11, 2026, 10:31 AM UTC

1. investigating Jun 11, 2026, 10:01 AM UTC

   We’d like to inform you that there will be an outage to Open Banking services for customers of Royal Bank of Scotland International (RBSI) on 9th August from 07:00 to 17:00 BST. During this outage, customers of RBSI will be unable to use Account Information Services or Payment Initiation Services. Please accept our apologies for any inconvenience this may cause. We’ll be using the time to carry out essential maintenance on our systems that will ensure we continue to provide you and your customers with a reliable service. Should you have any concerns regarding this outage, get in touch with us via our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.

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Started Jun 05, 2026, 12:20 PM UTC· resolved Jun 05, 2026, 12:35 PM UTC

1. investigating Jun 05, 2026, 12:20 PM UTC

   EventId.........:APIMetrics Production EventDate.......:17/01/2026 07:41:37 Impact Start Date -

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Started May 14, 2026, 08:59 AM UTC· resolved May 14, 2026, 08:59 AM UTC

1. resolved May 14, 2026, 08:59 AM UTC

   We’d like to inform you of an incident that impacted AIS and PIS service for NWB, RBS and UBN brand. During this period, customers may have experienced service degradation for approximately 8 minutes, The incident has was fully resolved, and all services were successfully restored at 05:09 BST. Our teams have performed health check and all application is functioning normally. We continue to closely monitor the platform to ensure ongoing stability and reliability of our services. Impact • Issue Start Time: 14/05/2026 05:01 • Issue End Time: 14/05/2026 05:09 Please accept our apologies for any inconvenience this may have caused. Should you have any concerns or require further assistance, please contact us via the API Service Desk by raising a ticket through the Bank of APIs portal. Our team remains available to support you.

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Started May 09, 2026, 01:00 AM UTC· resolved May 09, 2026, 01:00 AM UTC

1. resolved May 09, 2026, 06:17 AM UTC

   We would like to inform you that an issue impacting Open Banking payment (PISP) consent journeys has now been resolved. Between 02:15 and 02:54 BST on 09 May 2026, third-party providers may have experienced elevated failure rates when attempting to complete payment consents across NatWest, Royal Bank, and Ulster Bank. The issue was caused by a infrastructure change, which has been rolled back. Service was fully restored by 02:54 BST, and all impacted components are now operating normally. We continue to monitor performance closely and are conducting a detailed review to prevent recurrence. We apologise for any inconvenience caused and appreciate your patience. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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Started Apr 23, 2026, 09:30 PM UTC· resolved Apr 23, 2026, 09:30 PM UTC

1. resolved Apr 24, 2026, 09:03 AM UTC

   Incident Resolved - AISP/PISP consent journey failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland) We were aware of an issue last night that impacted Open Banking Mobile App2App consent journeys. This incident occurred between 22:36 BST and 22:45 BST last night (23/04/2026). We are currently investigating the root cause. Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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Started Apr 10, 2026, 05:30 AM UTC· resolved Apr 10, 2026, 05:30 AM UTC

1. resolved Apr 14, 2026, 10:20 AM UTC

   We are retrospectively advising of an incident that is now resolved. We observed File Payment consent failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Bankline customers only. This incident impacted all Bankline File Payment journeys between April 10th 2026 (06:30am) and April 13th 2026 (4:30pm). Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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Started Mar 29, 2026, 05:20 AM UTC· resolved Mar 29, 2026, 05:46 AM UTC

1. investigating Mar 29, 2026, 05:20 AM UTC

   We’re currently experiencing an issue affecting AISP/PISP API services for the following brands: NatWest, Royal Bank of Scotland, Ulster Bank (Northern IrelandI), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

2. investigating Mar 29, 2026, 05:25 AM UTC

   We are continuing to investigate this issue.

3. resolved Mar 29, 2026, 05:46 AM UTC

   This issue has now been resolved. We apologize for any inconvenience caused and appreciate your understanding.

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Started Mar 26, 2026, 12:08 PM UTC· resolved Mar 31, 2026, 02:38 PM UTC

1. investigating Mar 26, 2026, 12:08 PM UTC

   Incident Alert - AISP and PISP Consent Journey Service Disruption for Royal Bank of Scotland. We are currently experiencing an incident impacting our AIS and PIS consent journey for Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. identified Mar 26, 2026, 06:57 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 27, 2026, 09:21 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 31, 2026, 02:38 PM UTC

   This incident has been resolved.

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Started Mar 14, 2026, 11:28 AM UTC· resolved Mar 14, 2026, 11:30 AM UTC

1. monitoring Mar 14, 2026, 11:28 AM UTC

   Please be advised that we encountered issues with the well-known endpoint for the NatWest International brand, which affected third parties relying on https://secure1.natwestinternational.com/.well-known/openid-configuration as part of their API flow between 02:00 and 11:10 GMT. We sincerely apologise for any inconvenience this may have caused.

2. resolved Mar 14, 2026, 11:30 AM UTC

   This incident has been resolved.

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Started Mar 05, 2026, 11:01 PM UTC· resolved Mar 06, 2026, 01:51 AM UTC

1. investigating Mar 05, 2026, 11:01 PM UTC

   Incident Alert - AISP/PISP Service Disruption We are currently experiencing an incident impacting our AISP and PISP APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), Ulster Bank (Republic of Ireland), NatWest International Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

2. monitoring Mar 06, 2026, 12:56 AM UTC

   This issue has now been fixed. We are monitoring.

3. resolved Mar 06, 2026, 01:51 AM UTC

   This issue has now been resolved.

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