NatWest incident

NatWest Group - Unplanned outage for NWB,RBS and UBN on 13th September 2026

Minor Resolved View vendor source →

NatWest experienced a minor incident on September 13, 2026 affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 09:39 AM UTC
Resolved
Sep 13, 2026, 10:54 AM UTC
Duration
1h 15m
Detected by Pingoru
Sep 13, 2026, 09:39 AM UTC

Affected components

NWB - Accounts API - CreditCardRBS - Accounts API - CreditCardUBN - Accounts API - CreditCard

Update timeline

  1. investigating Sep 13, 2026, 09:39 AM UTC

    Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our credit card APIs for NatWest and Royal Bank of Scotland. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

  2. investigating Sep 13, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 13, 2026, 10:54 AM UTC

    This incident has now been resolved and services have been fully restored. We apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.