NatWest incident
Unplanned outage for NWB RBS and UBN on 10th August
NatWest experienced a notice incident on August 10, 2026 affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more component, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 09:38 AM UTC
We’d like to inform you that there will be an outage to Open Banking services for customers of RBS, NatWest and Ulster Bank are intermittently unable to view their Credit Card information within Mobile Banking and Online Banking on 10th August from 09:00 BST. During this outage, customers of RBS, NatWest and Ulster Bank will be unable to use Services of Mobile Banking and Online Banking. Please accept our apologies for any inconvenience this may cause. We’ll be using the time to carry out essential maintenance on our systems that will ensure we continue to provide you and your customers with a reliable service.
- investigating Aug 10, 2026, 09:39 AM UTC
We are continuing to investigate this issue.
- resolved Aug 10, 2026, 01:47 PM UTC
Issue has been resolved and impacted services have been restored. We are continuing to monitor the service closely and do not currently anticipate any further impact. We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, and our team will be happy to help.