NatWest experienced a minor incident on July 22, 2026 affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more component, lasting 15d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 11:06 AM UTC
We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.
- investigating Jul 22, 2026, 11:06 AM UTC
We are continuing to investigate this issue.
- investigating Jul 22, 2026, 12:19 PM UTC
Our technical teams have successfully mitigated the issue, and services have been restored and are operating normally. We continue to monitor the environment closely and are progressing work towards a permanent resolution. We apologise for any inconvenience this incident may have caused and thank you for your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, where our team will be happy to help.
- monitoring Jul 22, 2026, 04:58 PM UTC
The issue has been mitigated, and impacted services have been restored. We are continuing to monitor the service closely and do not currently anticipate any further impact. We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or require further assistance, please contact the API Service Desk, and our team will be happy to help.
- resolved Aug 06, 2026, 08:50 PM UTC
This incident has been resolved.