NatWest incident

NatWest Group - Issue impacting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand

Minor Ongoing View vendor source →

NatWest is currently experiencing a minor incident affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 26, 2026, 10:04 AM UTC
Resolved
Ongoing
Duration
● 2h 17m
Detected by Pingoru
Jun 26, 2026, 10:04 AM UTC

Affected components

NWB - Accounts API - CreditCardRBS - Accounts API - CreditCardUBN - Accounts API - CreditCardNWB - Accounts API - ClearSpendRBS-Accounts API - ClearSpendUBN - Accounts API - ClearSpend

Update timeline

  1. investigating Jun 26, 2026, 10:04 AM UTC

    We’re currently experiencing an issue affecting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand in terms of increased response time. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.

  2. investigating Jun 26, 2026, 10:54 AM UTC

    The issue has been escalated to the vendor, and their team is actively investigating it as a priority.