NatWest incident
NatWest Group - Issue impacting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand
NatWest experienced a minor incident on June 26, 2026 affecting NWB - Accounts API - CreditCard and RBS - Accounts API - CreditCard and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 10:04 AM UTC
We’re currently experiencing an issue affecting AIS APIs for credit card customers of NatWest, Royal Bank of Scotland and Ulster Bank (Northern IrelandI) brand in terms of increased response time. Our technical teams are actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we restore normal service. If you have any concerns or need support, get in touch with us via our API Service Desk. We’ll be on hand to help.
- investigating Jun 26, 2026, 10:54 AM UTC
The issue has been escalated to the vendor, and their team is actively investigating it as a priority.
- identified Jun 26, 2026, 12:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 26, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 02:07 PM UTC
This incident has been resolved.