NatWest experienced a major incident on October 5, 2026 affecting UBN Payment Consent and RBS Payment Consent and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
UBN Payment ConsentRBS Payment ConsentRBS Payments - EbankingRBS Payments - BanklineUBN Payments - EbankingUBN Payments - Bankline
Update timeline
- investigating Oct 05, 2026, 10:35 AM UTC
We are currently seeing intermittent high response times on consent journeys for AISP and PISP customers. We are currently investigating this issue with a third party vendor. This is impacting RBS and Ulster North brands. We apologise for the inconvenience this may cause.
- monitoring Oct 05, 2026, 11:48 AM UTC
Issue has been identified and resolved. We are currently monitoring.
- resolved Oct 05, 2026, 02:07 PM UTC
This incident has been resolved and root cause analysis is under way. Once again apologies for an inconvenience caused by this distruption this morning.