NatWest incident
NatWest Group - Incident Notification 18/07/2026
NatWest experienced a major incident on July 18, 2026 affecting NWB - Accounts API - Ebanking and RBS - Accounts API - Ebanking and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2026, 08:50 AM UTC
Incident Alert - AISP Service Disruption We are currently experiencing an incident impacting our APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. Our technical teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience while we restore normal service. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.
- investigating Jul 18, 2026, 08:50 AM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2026, 08:51 AM UTC
We are continuing to investigate this issue.
- resolved Jul 18, 2026, 09:25 AM UTC
Incident Resolved - AISP failures impacting APIs for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. We are pleased to report that the incident we notified you of earlier, impacting AIS services for NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), NatWest International, and RBS International. This incident impacted approximately . Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.