NatWest incident

NatWest Group - Unplanned outage for NWB,RBS and UBN - File Payments (Retail only)

Major Resolved View vendor source →

NatWest experienced a major incident on September 17, 2026 affecting UBN Payment Consent and NWB Payment Consent and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 01:00 PM UTC
Resolved
Sep 17, 2026, 05:35 PM UTC
Duration
4h 35m
Detected by Pingoru
Sep 17, 2026, 01:00 PM UTC

Affected components

UBN Payment ConsentNWB Payment ConsentRBS Payment Consent

Update timeline

  1. investigating Sep 17, 2026, 01:00 PM UTC

    We are investigating an issue with file payments on brands NWB, RBS, UBN (Retail customers only) We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.

  2. identified Sep 17, 2026, 05:34 PM UTC

    The issue has been identified and a way forward to resolve the issue has been identified. We are in the process of deploying a fix.

  3. monitoring Sep 17, 2026, 05:35 PM UTC

    The fix has been deployed and we have seen successful file payments.

  4. resolved Sep 17, 2026, 05:35 PM UTC

    This issue is now resolved.