NatWest experienced a critical incident on October 20, 2026 affecting UBN Payment Consent and NWB Payment Consent and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
UBN Payment ConsentNWB Payment ConsentRBS Payment ConsentNWB - Accounts API - EbankingRBS - Accounts API - EbankingUBN - Accounts API - EbankingRBSI - Accounts API - ClearSpendNWI - Accounts API - EbankingNWB Payment StatusRBS Payment Status
Update timeline
- investigating Oct 20, 2026, 01:42 PM UTC
We are currently investigating an issue with open banking APIs. Approximately 20% of all open banking endpoints have been impacted since 13:05 We working with a third party vendor to establish root cause. We apologise for the inconvenience this may cause and
- monitoring Oct 20, 2026, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 03:29 PM UTC
We are pleased to report that the issue we reported earlier has now been resolved. Open Banking services are now fully operational. (15:31)