MultiSafepay Outage History

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MultiSafepay had 38 outages in the last 2 years totaling 49h 13m of downtime — averaging 1.6 incidents per month.

There were 38 MultiSafepay outages since June 6, 2024 totaling 49h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.multisafepay.com

Major May 20, 2026

Major performance degradation of Bancontact payments

Detected by Pingoru
May 20, 2026, 01:36 PM UTC
Resolved
May 20, 2026, 01:44 PM UTC
Duration
7m
Affected: Payments
Timeline · 3 updates
  1. investigating May 20, 2026, 01:36 PM UTC

    We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update

  2. monitoring May 20, 2026, 01:41 PM UTC

    Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.

  3. resolved May 20, 2026, 01:44 PM UTC

    The incident has been resolved outside of our infrastructure.

Read the full incident report →

Notice April 30, 2026

Platform performance degradation

Detected by Pingoru
Apr 30, 2026, 09:05 PM UTC
Resolved
Apr 30, 2026, 09:12 PM UTC
Duration
7m
Affected: PaymentsMultiSafepay app
Timeline · 2 updates
  1. investigating Apr 30, 2026, 09:05 PM UTC

    Our Payment Pages are experiencing degraded performance. We are aware of the issue(s) and our team is investigating, we will update as soon as possible.

  2. resolved Apr 30, 2026, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

Partial outage - Payment method performance degradation

Detected by Pingoru
Apr 15, 2026, 06:43 AM UTC
Resolved
Apr 15, 2026, 06:57 AM UTC
Duration
13m
Affected: APIPaymentsMultiSafepay payment pages
Timeline · 4 updates
  1. investigating Apr 15, 2026, 06:43 AM UTC

    We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available

  2. monitoring Apr 15, 2026, 06:53 AM UTC

    The incident has been resolved and our team is currently monitoring the situation.

  3. monitoring Apr 15, 2026, 06:54 AM UTC

    The incident has been resolved and our team is currently monitoring the situation before closing the incident.

  4. resolved Apr 15, 2026, 06:57 AM UTC

    The incident is resolved and closed. A review will follow to address root cause and prevention.

Read the full incident report →

Major March 30, 2026

[Bancontact] Full disruption in payment success rate

Detected by Pingoru
Mar 30, 2026, 10:17 AM UTC
Resolved
Mar 30, 2026, 10:57 AM UTC
Duration
40m
Affected: Payments
Timeline · 4 updates
  1. identified Mar 30, 2026, 10:17 AM UTC

    We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

  2. identified Mar 30, 2026, 10:21 AM UTC

    The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.

  3. monitoring Mar 30, 2026, 10:48 AM UTC

    Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.

  4. resolved Mar 30, 2026, 10:57 AM UTC

    The incident has been resolved.

Read the full incident report →

Critical March 25, 2026

iDEAL outage identified

Detected by Pingoru
Mar 25, 2026, 02:40 PM UTC
Resolved
Mar 25, 2026, 02:47 PM UTC
Duration
6m
Affected: Payments
Timeline · 3 updates
  1. identified Mar 25, 2026, 02:40 PM UTC

    A full outage of iDEAL has been identified. We are awaiting resolution by the scheme. For more details https://availability.ideal.nl/

  2. identified Mar 25, 2026, 02:43 PM UTC

    The issue now looks contain to issuer Rabobank

  3. resolved Mar 25, 2026, 02:47 PM UTC

    The incident has been resolved by the scheme. Our team will monitor the situation but resolve the incident. For more details: https://availability.ideal.nl/

Read the full incident report →

Notice February 14, 2026

Bancontact transaction outage

Detected by Pingoru
Feb 14, 2026, 10:25 AM UTC
Resolved
Feb 14, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 14, 2026, 10:25 AM UTC

    Bancontact transaction creation and capture experienced an outage between 10:00 and 10:30 CET. Transaction volumes and conversion rates have since returned to normal levels. Our team is currently analyzing the root cause.

Read the full incident report →

Minor February 9, 2026

iDEAL performance issues identified at issuer ABN AMRO

Detected by Pingoru
Feb 09, 2026, 06:47 PM UTC
Resolved
Feb 09, 2026, 06:56 PM UTC
Duration
9m
Affected: Payments
Timeline · 2 updates
  1. identified Feb 09, 2026, 06:47 PM UTC

    There are identified performance issues with iDEAL payments at ABN AMRO, we are awaiting resolution by the issuer. For more details: https://availability.ideal.nl/

  2. resolved Feb 09, 2026, 06:56 PM UTC

    The incident has been resolved by the issuer and we're closing the incident. For more details: https://availability.ideal.nl/

Read the full incident report →

Minor February 3, 2026

Payout delay - February 2nd 2026

Detected by Pingoru
Feb 03, 2026, 09:02 AM UTC
Resolved
Feb 03, 2026, 01:21 PM UTC
Duration
4h 18m
Affected: MultiSafepay account dashboard
Timeline · 2 updates
  1. identified Feb 03, 2026, 09:02 AM UTC

    Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

  2. resolved Feb 03, 2026, 01:21 PM UTC

    Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.

Read the full incident report →

Major December 5, 2025

Shopify affected by Cloudflare issue

Detected by Pingoru
Dec 05, 2025, 09:06 AM UTC
Resolved
Dec 05, 2025, 09:22 AM UTC
Duration
15m
Affected: Payments
Timeline · 2 updates
  1. identified Dec 05, 2025, 09:06 AM UTC

    The global incident at Cloudflare has major impact on the Shopify platform, we're seeing a full outage. For more details https://www.cloudflarestatus.com/

  2. resolved Dec 05, 2025, 09:22 AM UTC

    The incident has been resolved. We'll be monitoring closely.

Read the full incident report →

Major December 5, 2025

iDEAL performance issues identified

Detected by Pingoru
Dec 05, 2025, 08:58 AM UTC
Resolved
Dec 05, 2025, 09:17 AM UTC
Duration
18m
Affected: Payments
Timeline · 3 updates
  1. investigating Dec 05, 2025, 08:58 AM UTC

    We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available

  2. identified Dec 05, 2025, 09:02 AM UTC

    The issue has been identified. For more details: https://availability.ideal.nl/

  3. resolved Dec 05, 2025, 09:17 AM UTC

    The incident has been resolved. We'll be monitoring the situation.

Read the full incident report →

Minor December 1, 2025

iDEAL performance issues identified at issuer Rabobank

Detected by Pingoru
Dec 01, 2025, 02:39 PM UTC
Resolved
Dec 01, 2025, 02:56 PM UTC
Duration
16m
Affected: Payments
Timeline · 2 updates
  1. investigating Dec 01, 2025, 02:39 PM UTC

    iDEAL performance issues identified at issuer Rabobank, we're awaiting further details and resolution.

  2. resolved Dec 01, 2025, 02:56 PM UTC

    The incident has been resolved by the issuer.

Read the full incident report →

Minor November 18, 2025

Cloudflare Supplier Incident - No payment performance impact

Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 18, 2025, 03:32 PM UTC
Duration
3h 20m
Affected: MultiSafepay account dashboard
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:12 PM UTC

    We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.

  2. monitoring Nov 18, 2025, 12:19 PM UTC

    The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.

  3. resolved Nov 18, 2025, 03:32 PM UTC

    We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.

Read the full incident report →

Major November 10, 2025

[iDEAL] Multiple issuers are experiencing performance issues

Detected by Pingoru
Nov 10, 2025, 10:54 AM UTC
Resolved
Nov 10, 2025, 11:33 AM UTC
Duration
39m
Affected: Payments
Timeline · 3 updates
  1. identified Nov 10, 2025, 10:54 AM UTC

    [iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/

  2. monitoring Nov 10, 2025, 11:32 AM UTC

    iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/

  3. resolved Nov 10, 2025, 11:33 AM UTC

    The incident has been resolved by iDEAL.

Read the full incident report →

Minor November 5, 2025

[iDEAL] Issuer Rabobank is experiencing a major performance drop

Detected by Pingoru
Nov 05, 2025, 10:15 AM UTC
Resolved
Nov 05, 2025, 11:02 AM UTC
Duration
47m
Affected: Payments
Timeline · 2 updates
  1. identified Nov 05, 2025, 10:15 AM UTC

    Issuer Rabobank is experiencing a major performance drop For more details, please visit https://availability.ideal.nl/

  2. resolved Nov 05, 2025, 11:02 AM UTC

    The incident has been resolved at 11:22

Read the full incident report →

Minor October 16, 2025

PayPal transactions are experiencing issues

Detected by Pingoru
Oct 16, 2025, 03:47 PM UTC
Resolved
Oct 16, 2025, 04:53 PM UTC
Duration
1h 5m
Affected: Payments
Timeline · 2 updates
  1. identified Oct 16, 2025, 03:47 PM UTC

    PayPal is experiencing issues, payments are not being completed. MultiSafepay is standing by for a resolution from PayPal

  2. resolved Oct 16, 2025, 04:53 PM UTC

    PayPal has resolved the issue

Read the full incident report →

Minor October 7, 2025

PayPal Transaction Status issue

Detected by Pingoru
Oct 07, 2025, 10:32 AM UTC
Resolved
Oct 07, 2025, 10:42 AM UTC
Duration
9m
Affected: Payments
Timeline · 3 updates
  1. investigating Oct 07, 2025, 10:32 AM UTC

    An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.

  2. monitoring Oct 07, 2025, 10:41 AM UTC

    A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing.

  3. resolved Oct 07, 2025, 10:42 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Payment method performance degradation - PayPal Transactions

Detected by Pingoru
Oct 06, 2025, 10:51 AM UTC
Resolved
Oct 06, 2025, 05:45 PM UTC
Duration
6h 53m
Affected: Payments
Timeline · 2 updates
  1. investigating Oct 06, 2025, 10:51 AM UTC

    We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.

  2. resolved Oct 06, 2025, 05:45 PM UTC

    Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.

Read the full incident report →

Minor October 6, 2025

EXTERNAL - KBC: Full disruption

Detected by Pingoru
Oct 06, 2025, 09:31 AM UTC
Resolved
Oct 07, 2025, 07:29 AM UTC
Duration
21h 58m
Affected: Payments
Timeline · 2 updates
  1. identified Oct 06, 2025, 09:31 AM UTC

    An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.

  2. resolved Oct 07, 2025, 07:29 AM UTC

    The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected.

Read the full incident report →

Minor May 20, 2025

iDEAL performance issues identified at issuer ABN AMRO, ING

Detected by Pingoru
May 20, 2025, 10:52 AM UTC
Resolved
May 20, 2025, 11:46 AM UTC
Duration
53m
Affected: Payments
Timeline · 4 updates
  1. investigating May 20, 2025, 10:52 AM UTC

    We are currently investigating a performance drop at issuer ABN AMRO.

  2. identified May 20, 2025, 11:07 AM UTC

    For more details: https://availability.ideal.nl/

  3. identified May 20, 2025, 11:22 AM UTC

    Issuer ING has been also been reporting performance issues.

  4. resolved May 20, 2025, 11:46 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor May 3, 2025

EXTERNAL - iDEAL: Disruption at Rabobank

Detected by Pingoru
May 03, 2025, 02:37 PM UTC
Resolved
May 03, 2025, 05:49 PM UTC
Duration
3h 11m
Affected: Payments
Timeline · 2 updates
  1. identified May 03, 2025, 02:37 PM UTC

    Issuer Rabobank is encountering conversion issues that are causing payment failures since 15:13 CEST. We're monitoring the situation and awaiting resolution by Rabobank. For more details: https://availability.ideal.nl/

  2. resolved May 03, 2025, 05:49 PM UTC

    The incident has been resolved as of 18:56 CEST. For more details https://availability.ideal.nl/

Read the full incident report →

Minor March 19, 2025

EXTERNAL - iDEAL: Disruption at ING

Detected by Pingoru
Mar 19, 2025, 09:10 AM UTC
Resolved
Mar 19, 2025, 12:22 PM UTC
Duration
3h 11m
Affected: Payments
Timeline · 2 updates
  1. identified Mar 19, 2025, 09:10 AM UTC

    Issuer ING is encountering conversion issues that are causing payment failures. For more details: https://availability.ideal.nl/

  2. resolved Mar 19, 2025, 12:22 PM UTC

    The incident has been resolved since 10:11 CET For more details: https://availability.ideal.nl/

Read the full incident report →

Notice March 3, 2025

Bancontact performance degradation

Detected by Pingoru
Mar 03, 2025, 10:45 AM UTC
Resolved
Mar 03, 2025, 10:53 AM UTC
Duration
7m
Affected: APIPaymentsMultiSafepay payment pages
Timeline · 2 updates
  1. identified Mar 03, 2025, 10:45 AM UTC

    Bancontact is experiencing general conversion issues. MultiSafepay is standing by for a resolution from Bancontact

  2. resolved Mar 03, 2025, 10:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2025

[Bancontact] Major disruption in payment success rate

Detected by Pingoru
Feb 11, 2025, 07:57 AM UTC
Resolved
Feb 11, 2025, 08:05 AM UTC
Duration
8m
Affected: Payments
Timeline · 2 updates
  1. investigating Feb 11, 2025, 07:57 AM UTC

    We are actively investigating reports of Bancontact payment success rate issues. We will provide an update as soon as more information becomes available.

  2. resolved Feb 11, 2025, 08:05 AM UTC

    The incident has been resolved as per 08:59 CET. Our team will further monitor but close the incident.

Read the full incident report →

Minor January 22, 2025

EXTERNAL - iDEAL: Major disruption at ABN AMRO

Detected by Pingoru
Jan 22, 2025, 10:01 AM UTC
Resolved
Jan 22, 2025, 10:12 AM UTC
Duration
11m
Affected: Payments
Timeline · 2 updates
  1. identified Jan 22, 2025, 10:01 AM UTC

    The issuer ABN AMRO is experiencing major conversion issues. For more details: https://availability.ideal.nl/

  2. resolved Jan 22, 2025, 10:12 AM UTC

    This incident has been resolved. For more details: https://availability.ideal.nl/

Read the full incident report →