MultiSafepay experienced a major incident on December 5, 2025 affecting Payments, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Dec 05, 2025, 08:58 AM UTC
We have identified a major drop in performance of iDEAL. Currently investigating the root cause. We will update once more information becomes available
- identified Dec 05, 2025, 09:02 AM UTC
The issue has been identified. For more details: https://availability.ideal.nl/
- resolved Dec 05, 2025, 09:17 AM UTC
The incident has been resolved. We'll be monitoring the situation.