[Bancontact] Full disruption in payment success rate

Update timeline

1. identified Mar 30, 2026, 10:17 AM UTC

   We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

2. identified Mar 30, 2026, 10:21 AM UTC

   The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.

3. monitoring Mar 30, 2026, 10:48 AM UTC

   Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.

4. resolved Mar 30, 2026, 10:57 AM UTC

   The incident has been resolved.