MultiSafepay incident

[Bancontact] Full disruption in payment success rate

Major Resolved View vendor source →

MultiSafepay experienced a major incident on March 30, 2026 affecting Payments, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 10:17 AM UTC
Resolved
Mar 30, 2026, 10:57 AM UTC
Duration
40m
Detected by Pingoru
Mar 30, 2026, 10:17 AM UTC

Affected components

Payments

Update timeline

  1. identified Mar 30, 2026, 10:17 AM UTC

    We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.

  2. identified Mar 30, 2026, 10:21 AM UTC

    The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.

  3. monitoring Mar 30, 2026, 10:48 AM UTC

    Transaction performance is returning to near normal levels. We will continue to monitor the situation closely before closing the incident.

  4. resolved Mar 30, 2026, 10:57 AM UTC

    The incident has been resolved.