MultiSafepay incident

Partial outage - Payment method performance degradation

Major Resolved View vendor source →

MultiSafepay experienced a major incident on April 15, 2026 affecting API and Payments and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 06:43 AM UTC
Resolved
Apr 15, 2026, 06:57 AM UTC
Duration
13m
Detected by Pingoru
Apr 15, 2026, 06:43 AM UTC

Affected components

APIPaymentsMultiSafepay payment pages

Update timeline

  1. investigating Apr 15, 2026, 06:43 AM UTC

    We are currently investigating a partial outage of payment processing across our channels. We will update as soon as there is more information available

  2. monitoring Apr 15, 2026, 06:53 AM UTC

    The incident has been resolved and our team is currently monitoring the situation.

  3. monitoring Apr 15, 2026, 06:54 AM UTC

    The incident has been resolved and our team is currently monitoring the situation before closing the incident.

  4. resolved Apr 15, 2026, 06:57 AM UTC

    The incident is resolved and closed. A review will follow to address root cause and prevention.