MultiSafepay incident

[iDEAL] Multiple issuers are experiencing performance issues

Major Resolved View vendor source →

MultiSafepay experienced a major incident on November 10, 2025 affecting Payments, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 10:54 AM UTC
Resolved
Nov 10, 2025, 11:33 AM UTC
Duration
39m
Detected by Pingoru
Nov 10, 2025, 10:54 AM UTC

Affected components

Payments

Update timeline

  1. identified Nov 10, 2025, 10:54 AM UTC

    [iDEAL] Multiple issuers are experiencing performance issues and we're awaiting resolution by them. For more details: https://availability.ideal.nl/

  2. monitoring Nov 10, 2025, 11:32 AM UTC

    iDEAL has implemented a fix and we're seeing performance improving. We're awaiting further details from iDEAL on resolution. For more details: https://availability.ideal.nl/

  3. resolved Nov 10, 2025, 11:33 AM UTC

    The incident has been resolved by iDEAL.