MultiSafepay incident

[Bancontact] Major disruption in payment success rate

Major Resolved View vendor source →

MultiSafepay experienced a major incident on February 11, 2025 affecting Payments, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 07:57 AM UTC
Resolved
Feb 11, 2025, 08:05 AM UTC
Duration
8m
Detected by Pingoru
Feb 11, 2025, 07:57 AM UTC

Affected components

Payments

Update timeline

  1. investigating Feb 11, 2025, 07:57 AM UTC

    We are actively investigating reports of Bancontact payment success rate issues. We will provide an update as soon as more information becomes available.

  2. resolved Feb 11, 2025, 08:05 AM UTC

    The incident has been resolved as per 08:59 CET. Our team will further monitor but close the incident.