MultiSafepay experienced a minor incident on October 7, 2025 affecting Payments, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Oct 07, 2025, 10:32 AM UTC
An issue has been identified affecting the processing of PayPal transaction statuses. Our technical team is currently investigating the root cause to restore normal operation as soon as possible.
- monitoring Oct 07, 2025, 10:41 AM UTC
A fix has been implemented, and we are currently monitoring the results to ensure full recovery of PayPal transaction status processing.
- resolved Oct 07, 2025, 10:42 AM UTC
The incident has been resolved.