MultiSafepay incident

Payout delay - February 2nd 2026

Minor Resolved View vendor source →
Started
Feb 03, 2026, 09:02 AM UTC
Resolved
Feb 03, 2026, 01:21 PM UTC
Duration
4h 18m
Detected by Pingoru
Feb 03, 2026, 09:02 AM UTC

Affected components

MultiSafepay account dashboard

Update timeline

  1. identified Feb 03, 2026, 09:02 AM UTC

    Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.

  2. resolved Feb 03, 2026, 01:21 PM UTC

    Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.

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