MultiSafepay experienced a minor incident on February 3, 2026 affecting MultiSafepay account dashboard, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
MultiSafepay account dashboard
Update timeline
- identified Feb 03, 2026, 09:02 AM UTC
Our processing bank has encountered a disruption in processing settlement batches, which has resulted in a delay in payouts. The incident has been flagged with the bank, and they are actively working to resolve it. The affected batches have been re-executed, and payouts are expected to be received between today and tomorrow depending on the bank.
- resolved Feb 03, 2026, 01:21 PM UTC
Our processing bank has now successfully re-executed the affected settlement batches, and the funds have been settled. Payouts are expected to be received as normal.