MultiSafepay incident

Major performance degradation of Bancontact payments

Major Resolved View vendor source →

MultiSafepay experienced a major incident on May 20, 2026 affecting Payments, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:36 PM UTC
Resolved
May 20, 2026, 01:44 PM UTC
Duration
7m
Detected by Pingoru
May 20, 2026, 01:36 PM UTC

Affected components

Payments

Update timeline

  1. investigating May 20, 2026, 01:36 PM UTC

    We are currently investigating a major performance degradation of Bancontact payments. Once more information is available we will update

  2. monitoring May 20, 2026, 01:41 PM UTC

    Traffic has returned to regular performance levels, the incident appears outside of our infrastructure. We’ll be monitoring for now.

  3. resolved May 20, 2026, 01:44 PM UTC

    The incident has been resolved outside of our infrastructure.