MultiSafepay experienced a minor incident on October 6, 2025 affecting Payments, lasting 21h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- identified Oct 06, 2025, 09:31 AM UTC
An incident has been identified at KBC, resulting in a failure to process KBC payments since 10:52 CEST We are currently awaiting further updates from KBC regarding the resolution of the issue. Further communication will follow as soon as more information becomes available.
- resolved Oct 07, 2025, 07:29 AM UTC
The incident at KBC was resolved around 08:00 CEST. Transaction processing has since returned to normal, with conversions performing as expected.