MultiSafepay incident

Payment method performance degradation - PayPal Transactions

Minor Resolved View vendor source →

MultiSafepay experienced a minor incident on October 6, 2025 affecting Payments, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 10:51 AM UTC
Resolved
Oct 06, 2025, 05:45 PM UTC
Duration
6h 53m
Detected by Pingoru
Oct 06, 2025, 10:51 AM UTC

Affected components

Payments

Update timeline

  1. investigating Oct 06, 2025, 10:51 AM UTC

    We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.

  2. resolved Oct 06, 2025, 05:45 PM UTC

    Transaction processing has remained stable since 18:30 CEST, and no further duplication scenarios have been observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.