MultiSafepay incident
Cloudflare Supplier Incident - No payment performance impact
MultiSafepay experienced a minor incident on November 18, 2025 affecting MultiSafepay account dashboard, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:12 PM UTC
We are currently aware of an issue affecting our upstream supplier, Cloudflare, which is experiencing a service disruption. As a result, some of our customers may encounter intermittent performance issues or connectivity problems with connecting to our Dashboard. Do note that there is no impact on payment processing. Our team is actively monitoring the situation and working with Cloudflare to ensure services are restored to normal as quickly as possible.
- monitoring Nov 18, 2025, 12:19 PM UTC
The service has been resolved, we're currently monitoring the situation before closing the incident at Cloudflare.
- resolved Nov 18, 2025, 03:32 PM UTC
We’re closing this issue as we haven’t observed any further incidents. Cloudflare is still reporting some issues on their side that are affecting parts of their global infrastructure.